Citizens Insurance Faces Questions Over Dispute Resolution Process Citizens Property Insurance Corp., Florida’s biggest state-backed insurer, is now facing a lawsuit. Why? Some policyholders say the way the company settles disputes isn’t fair. Instead of regular courts, Citizens uses a system called the Division of Administrative Hearings, or DOAH. This process has plenty of supporters and critics. What’s actually happening? Let’s break down how it all works—and what it could mean for homeowners. A Different Way To Resolve Disputes Most insurance claims disputes wind up in regular courts, often bogged…
Read MoreFast or Fair? The Controversy Around Citizens Insurance Disputes
