Insurers from Progressive to Lemonade adopt insurance customer service chatbots

Insurance customer service chatbots - person using mobile phone

The majority of consumers and policyholders are comfortable using the tech for basic questions. Providers from insuretech like Lemonade to established, traditional insurers like Progressive are looking to insurance customer service chatbots to boost the response possible in support of their agents. This technology is being used for low-complexity questions to leave agents open for more complex issues. Progressive has built out its insurance customer service chatbots from a text interaction exclusively over Facebook Messenger, through to a Google assistant conversational experience that is voice activated. That tech is powered…

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Allstate loses long-held second place in home state Illinois auto insurance market

Illinois auto insurance - image of Chicago, Illinois

The insurer has long held the number two position in the state, but Progressive’s growth was faster. Progressive has, for the first time, taken Allstate’s position in its Illinois auto insurance home state market. Based on a key measure, Allstate has lost the position it has been holding for decades. Based in Cleveland, Ohio Progressive now provides Illinois auto insurance for a larger number of vehicles than Allstate, which is based in Northbrook. This tally uses the figures filed with the state Department of Insurance. Possibly more importantly, Progressive’s rapid…

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Allstate issues caution against contractor and insurance fraud following severe weather

Insurance fraud - home repair - hammer and nail

The insurer has shared tips to its policyholders to help protect themselves against scams. The severe weather that struck the southern and middle states has provided a considerable opportunity for scammers interested in ripping people off through contractor and insurance fraud. Allstate is hoping that more people will learn its tips to keep themselves safe from scammers. The insurance company has issued these tips to equip Americans with the information they need to spot scams and stay away from them. Insurance fraud is already estimated to have reached about $40…

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Put a Dent in the Efforts of Car Hail Damage Fraudsters

car hail damage and what to look for

Whenever hailstorm clouds gather, responsible car owners take note of how they can best protect their cars. Your car may not come out unscathed if it is outside when the storm hits. In addition to worrying about your car, you actually need to be aware of scammers who will take advantage of a widespread storm by perpetrating fraud. However, you can deal with this stressful situation by raising your antennae when an unknown fixer knocks on your door. Here are some tips for spotting storm-damage scammers and what to do…

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Half of adults over 65 lack dental insurance, study finds

Dental Insurance - Study - Dental Work - Dentist

A December 2019 poll conducted by the University of Michigan revealed that around 50% of adults aged 65 to 80 go without dental insurance. The same poll, titled the University of Michigan National Poll on Health Aging, also found that cost is a main factor in choosing whether or not to opt-in to dental insurance — and that NOT having dental insurance is the main reason people choose to forgo needed dental care.  Lack of Insurance Affects Ability to Get Proper Care The poll found that 1 in 5 adults…

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Moody’s expects Winter Storm Uri to result in billions in insured losses

Winter Storm Uri - Snow, cars and homes

The massive freeze and snowfall were particularly hard on Texas, though it struck much of the South. The powerful cold weather nicknamed Winter Storm Uri, smashed across the middle and Southern United States last week, leaving Texas especially devastated. According to Moody’s Investor Services, the insured losses from the weather will be in the billions. Winter Storm Uri, brought “snow, ice and some of the coldest temperatures in decades, particularly in Texas and across the Southern U.S.,” said the Moody’s report. This was particularly true on Valentine’s Day and through…

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How to Prevent Accidents When Driving Through Oregon’s Varying Weather Conditions

GEICO Insurance - Driving on winter roads

As a competent driver with plenty of experience, you likely know what a challenge it can be to drive in inclement conditions.  Heavy rainfall and fog can reduce your vision on the road to just a few yards, drastically decreasing the time you have to react to hazards. In addition, you have to be extra careful with your wheels moving on the slick surface of a road in the rain. And the streets only get more slippery during winter when covered in ice.  Oregon drivers will recognize all of these…

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