Category: Technology

Agents and professionals are advised to keep up with technology – this will be sure to help with running an agency or brokerage. Learn what company is coming out with the latest claims program or risk mitigation software.

Hippo insuretech agrees to $5 billion merger with Reinvent Technology Partners Z

Julie Campbell
Insurance News Hippo insuretech has announced that it will be merging with SPAC #insurancenews

This makes the insurance business the latest of many to fuse with special purpose acquisition companies. Hippo insuretech has announced that it will be merging with special purpose acquisition company (SPAC) Reinvent Technology Partners Z. The deal has valued the Californian insurance technology company at about $5 billion. Hippo Enterprises first launched in 2015. The Hippo insuretech sells homeowners insurance directly to consumers, promising fast quotes in a minute or less and the ability to purchase a policy within 5 minutes. Once the transaction closes, the insurance technology company will…

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Insurers from Progressive to Lemonade adopt insurance customer service chatbots

G. Turner
Insurance customer service chatbots - person using mobile phone

The majority of consumers and policyholders are comfortable using the tech for basic questions. Providers from insuretech like Lemonade to established, traditional insurers like Progressive are looking to insurance customer service chatbots to boost the response possible in support of their agents. This technology is being used for low-complexity questions to leave agents open for more complex issues. Progressive has built out its insurance customer service chatbots from a text interaction exclusively over Facebook Messenger, through to a Google assistant conversational experience that is voice activated. That tech is powered…

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Allstate and State Farm take on tens of thousands of Texas storm claims

G. Turner
Texas storm claims - Snow in city street

The insurers have deployed claim centers and technology to support affected policyholders. As Texas storm claims come rolling in by the tens of thousands, insurance giants like Allstate and State Farm have deployed staff and technology to meet policyholder needs. Allstate has deployed six mobile claim centers into the areas most heavily affected by the storms. The six Allstate mobile centers have been deployed for Texas storm claims in the areas most heavily affected in Dallas, San Antonio, Houston and Austin. Each of them has carefully included COVID-19 safety measures.…

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Lloyd’s warns of Internet of Things device threat to insurance industry cyber risk

Logan B.
Insurance Industry Cyber risk - Computer code - Security Alert

IoT gadgets are raising the threat of attacks and breaches to industrial and manufacturing businesses. Internet of Things (IoT) devices are raising insurance industry cyber risk, according to a new Lloyd’s report published in conjunction with CyberCube cyber analytics specialist, and Guy Carpenter reinsurance broker. As digital threats become increasingly complex, insurers are warned to better understand emerging risk. The Lloyd’s report was titled “The Emerging Cyber Threat to Industrial Control Systems”. It outlined the need for insurers to better understand the evolution of threats and how this sophistication changes…

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Newly launched Mercury Insurance App boosts customer access and convenience

H. Cutner
Mercury insurance app - person using mobile phone

The insurer recently announced a new mobile application for auto policyholder account access. A new Mercury Insurance app was just launched, making it easier for customers to be able to access their accounts in a convenient way using the platform they prefer most. The app is available for auto insurance policyholders who want to complete tasks on their smartphones. The Mercury Insurance app has been long awaited by the company’s customers who have seen other insurers providing mobile tools to their policyholders, but who were required to use web-based, and…

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