Tag: Liberty Mutual

Montana Insurance Department Challenges Liberty Mutual on Repair Cost Denial

H. Cutner
Repair Cost Denial

Overview of the Dispute In a significant move reported by RepairerDrivenNews.com, the Montana Insurance Department has called out Liberty Mutual for its handling of a consumer complaint regarding repair cost denial. Deputy Insurance Commissioner Frank G. Cote challenged Liberty Mutual’s settlement process, specifically their refusal to cover certain repair costs without sufficient evidence. Details of the Case The dispute originated when Liberty Mutual denied payment for blending services performed by a repair facility, asserting that the 50% blend time was “successful” and “well-established.” This response was deemed unsatisfactory by the…

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Car Insurance Costs Explode in 2024 with an Overall Jaw-Dropping 26% Hike

H. Cutner
rising car insurance costs

Car Insurance Premiums Surge in 2024 Car insurance premiums skyrocketed by an average of 26% in 2024, pushing the national average cost for full coverage to a staggering $2,543 per year. This marks a significant rise from $2,014 in 2023 and $1,771 in 2022. Several factors contribute to this surge: The Bureau of Labor Statistics notes that while overall annual inflation was 3.2%, car insurance rates spiked 20.6%. States differ in rate increases, with New Jersey and Missouri seeing hikes of 45.69% and 44.16%, respectively. Florida and California remain among…

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Top Insurance Companies: Unpacking Auto Insurance Claims Criticisms

John B.
claims adjuster examining car

Top Performers in Auto Claims Handling Amica leads in auto insurance claims handling, securing the top spot in J.D. Power’s 2023 Auto Claims Satisfaction Study with 909 out of 1,000 points. Customers praise Amica for quick and efficient claims processing and excellent customer service. Erie Insurance ranks second with a score of 902. Customers highlight the insurer’s professionalism and fast claims process. Erie offers a unique benefit: Coverage for pets injured in accidents Up to $500 per pet $1,000 per accident State Farm stands out for its user-friendly online claims…

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Auto insurance companies won’t be raising rates in California

H. Cutner
Auto insurance companies - Car insurance

Rate increase approvals haven’t been approved in over two years, and that is continuing. According to leading auto insurance companies and associations in California, the state is risking a coverage crisis in the largest market in the country because it continues to deny rate increases. Insurers haven’t been able to raise their rates in California since before the pandemic began. The auto insurance companies have already been making cutbacks and have said that they won’t be able to continue operating at a loss in this way. They have pointed to…

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Agencies with digital insurance features grow 60 percent faster than rivals

Logan B.
Digital insurance - people using computer

Online options have become highly important to consumers interacting with their insurers. While the importance of digital insurance features was already on the rise by 2019 and earlier, the pandemic has accelerated this trend. Customers have come to view online features as a necessity instead of a convenience. According to recent data, agencies that have adapted to this requirement and that have offered the best digital insurance options have experienced a substantially higher growth rate than their non-digital competition. In a recent survey of 600 independent agents in the United…

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