When consumers request information, submit a query or make a claim with an insurer… there are a number of processes which take place behind the scenes before a conclusion is reached. However, with retailers and other services providing ever faster responses, whether online or on the phone, there is increasing pressure on insurance businesses to speed up these processes and meet the expectations of the modern customer. Now accustomed to finding what they need in a few clicks of a button, customers may simply switch to a competitor if they…
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Distributed ledger technology apps and blockchain could offer insurance industry savings
A recent study showed that this approach could save the industry millions of dollars per year. New research examined the way a consortium-based blockchain approach using distributed ledger technology (D.L.T.) applications could save the insurance industry millions every year. The analysis was conducted by the Institutes RiskStream Collaborative. The Institutes RiskStream Collaborative analysis examined the way taking a consortium-based approach to blockchain and distributed ledger technology could help two events in common within the property and casualty insurance sector. Those events are: first notice of loss following an incident and…
Read MoreArtificial intelligence insurance technology replaces 34 human staff members
In Japan, an insurance company has laid off a number of people, replacing them with an AI system. In a move that sounds as though it was plucked straight out of a science fiction novel, a Japanese insurer has used AI insurance technology to replace 34 human staff members. The company has started laying off its employees who have been replaced with an artificial intelligence system. The company in question is Fukoku Mutual Life Insurance. The employees were replaced by the insurance technology which is capable of calculating insurance payouts…
Read MoreVeruna Launches, Delivering Dynamic, Flexible Technology to Empower Insurance Agencies
Independent insurance agencies have suffered through restrictive agency management technologies for decades. The launch of Veruna marks a new beginning and new approach to the technology backbone of insurance agency management. Veruna has already grabbed the attention of the insurance industry by winning the 2016 ACORD Insurance Innovation Challenge, an annual insurance technology competition that identifies significant and sustainable innovation for the insurance industry. The company is also a recipient of a 2016 ACORD Leadership Award, a prestigious honor that recognizes those who have gone above and beyond in guiding…
Read MoreEnservio rolls out ContentsAnalyzer Fraud Detection Solution for Insurers
First fraud detection system that scores at the claim-line level during claims processing NEEDHAM, Mass. – September 14, 2015 – Enservio, Inc. today introduced ContentsAnalyzer™, the industry’s first and only fraud detection solution that identifies and scores fraudulent claim items at the individual line item level in real-time as claims are processed. Available as a monthly service subscription, ContentsAnalyzer targets soft or opportunistic fraud for home contents claims relating exclusively to theft. The anti-fraud tool will eventually support modules to detect fraudulent insurance claims as it pertains to other…
Read MoreInsurance news is featuring wearable technology at an increasing rate
Many are predicting that wearables could provide the industry with some considerable shakeups. Although the term wearable technology was virtually unrecognized in the mainstream public only a year or two ago, it has now reached the point that it is making regular insurance news headlines because it looks as though it will become popular enough to give the industry quite a shakeup. There are many different kinds of wearables – from smartwatches to smartglasses – that are becoming commonplace. Not too long ago, these devices were seen as something that…
Read MoreApple and IBM launch an app that could help the insurance industry
New application could be a valuable tool for insurance companies that want to engage mobile consumers The insurance industry may benefit from better mobile apps that can engage consumers that are becoming more reliant on mobile technology. As such, IBM and Apple have partnered to introduce their new Retention application, which may be the first of many apps that begin to emerge in the insurance sector. The partnership is meant to leverage the strengths of both IBM and Apple, providing the industry with better mobile solutions to engage consumers. Retention…
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