Live Insurance News

Auto insurance claims still need human participation, J.D. Power

October 31, 2016October 28, 2016 G. Turner

According to a recent customer satisfaction study, consumers love tech but still need human interaction. While consumers may love technology for many interactions, auto insurance claims still need that human touch. The J.D. Power 2016 U.S. Auto Claims Satisfaction Study showed tech hasn’t fully replaced people. The research showed that Generation Y is less satisfied by the insurance claim process than any other generation. The study defined Generation Y as people born between 1977 and 1994. They found the auto insurance claims process to be the least satisfactory of any…

Hurricane insurance companies begin their responses to the damage

October 13, 2016October 12, 2016 G. Turner

Following the devastation Hurricane Matthew left behind on the east coast, insurers are now responding to claims. Hurricane insurance companies are now responding to the thousands of claims they received as a result of Hurricane Matthew. These property damage claims occurred when the storm slammed its way across the bottom portion of the East Coast. Hurricane Matthew left its mark on states along the coast from Florida right through to Virginia. Damage was extensive in central Florida. That said, it wasn’t nearly as great as predictions had suggested. The area…

First mobile units with insurance adjusters head to Fort McMurray, Canada

May 11, 2016May 9, 2016 Julie Campbell

Fort McMurray wildfire insurance adjusters

As the wildfire that has eaten much of the city begins to move in a new direction, insurers are sending in teams. On Sunday, the massive wildfire nicknamed “the beast” started to stabilize after causing catastrophic devastation in the Canadian city of Fort McMurray, and insurance adjusters are now being deployed in mobile response units being flown in from across the country. This will be the initial wave of experts who will start to assess the widespread damage to Fort McMurray. The majority of insurers have natural disaster and crisis…

Texas hailstorms highlight the importance of homeowners insurance

April 20, 2016April 20, 2016 S.Vagus

Hailstorms batter Northern Texas, showing consumers the need for insurance coverage Northern Texas was recently the victim of a major hailstorm, which has highlighted the need for comprehensive homeowners insurance coverage. In the Dallas area, insurers experienced a flood of claims, which were the result of a hailstorm that passed through the region. As with all natural disasters, the hailstorm struck without warning, causing significant damage to property and vehicles in some parts of the region. Some homeowners have been experiencing hail damage for weeks due to unfavorable weather patterns.…

Most common and costly homeowners insurance claims

April 15, 2016April 16, 2016 Julie Campbell

A recent analysis conducted by The Travelers Companies has revealed some significant trends. According to the results of a homeowners insurance claims data analysis conducted by The Travelers Companies Inc., weather incidents were the cause behind more than half of all the filings that were made by policyholders. Among the events that were most commonly at fault were wind, frozen bursting pipes and leaky roofs. Despite the fact that the most common homeowners insurance claims were those caused by weather damage, it was the fire damage claims that were the…