Tag: customer satisfaction

Nationwide small commercial insurance satisfaction highest in US, says JD Power

H. Cutner
Commercial Insurance - Customer Satisfaction

The insurer earned the highest ranking for overall customer satisfaction in a recent study. A new J.D. Power study has found that Nationwide provides the best customer satisfaction in small commercial insurance. This, according to the findings from the firm’s 2019 U.S. Small Commercial Insurance Satisfaction Study. This isn’t Nationwide’s first time receiving the title. In fact, the insurer has been the top small commercial insurance company for customer satisfaction two years in a row. The company also took the top spot for the claims and policy offerings categories. “Small…

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Auto insurance companies aren’t keeping customers happy

Nordstrom
auto insurance rates companies customer satisfaction

A new J.D. Power survey revealed a drop in overall customer satisfaction within this market. J.D. Power has now released its report on customer satisfaction through auto insurance companies. What the J.D. Power 2016 U.S. Auto Insurance Study revealed was that customers aren’t as happy with insurers. The overall satisfaction customers feel is on the decline. This study measures customer satisfaction through the use of a 1,000 point scale broken down into 5 factors. These five factors – in order of importance – are: Interaction, Policy Offerings, Price, and Billing…

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Auto insurance is improving its customer satisfaction

H. Cutner
auto insurance industry new car

A recent report from J.D. Power has shown that this sector of the industry is making consumers happy. According to a the results of a recently released study conducted by J.D. Power, auto insurance companies are continuing to provide an increasing level of customer satisfaction throughout the claims process. This was revealed within the “J.D. Power 2014 U.S. Auto Claims Satisfaction Study.” This study is conducted in order to measure the satisfaction level that consumers feel with respect to their auto insurance company after they have had to make a…

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Health care reforms appears to be creating happy customers

Julie Campbell
health insurance news care reform

A new survey has shown that people who are newly covered by medical insurance seem pleased. According to the results of a Commonwealth Fund survey, the expansion of insurance coverage as a result of the health care reform are starting to produce some rather pleased and satisfied customers. They survey also determined that there are a notably larger number of people with coverage in the country. The research group’s survey showed that among adults who are younger than the age of 65 years, an estimated 15 percent are currently uninsured.…

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Insurance news looks good for customer satisfaction this year

Julie Campbell
car auto insurance

Auto insurers are enjoying the fact that they are pleasing their policyholders at record levels. J.D. Power is making insurance news with the release of its recent study report which has shown that vehicle owners are quite satisfied with their auto insurers, to the point that this satisfaction level has now reached record breaking levels since 2000. That date is important as it represented the first year that the U.S. Auto Insurance Study was conducted by J.D. Power. Even though the insurance news over the last five years has consistently…

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U.S. National Homeowners Insurance Study details consumer satisfaction

S.Vagus
Homeowners Insurance Discounts

National Homeowners Insurance Study finds most satisfied consumers are those that bundle their coverage J.D. Power and Associates has released the latest edition of its U.S. National Homeowners Insurance Study. Each year, the study examines consumer satisfaction in the homeowner’s insurance sector and provides rankings to the insurance providers in this sector based on that satisfaction. This year, the study found that consumer satisfaction is highest amongst those that bundle their other insurance policies into their homeowner’s policy. The study found that consumer satisfaction was at the highest level it…

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Satmetrix benchmark study reveals loyalty leaders in American insurance industry

Julie Campbell

Net Promoter software company, Satmetrix, which is the customer experience program marketplace leader, has released its 2012 Net Promoter Industry Benchmarks for 22 different industries, including the insurance sector. As a whole, the study was broader than it has been in previous years, involving the participation of over 30,000 American consumers who provided their rating feedback about over 200 brands across the various industries. The benchmarks that it creates are based upon the survey responses from consumers across the United States who rated their various experiences with the top brands…

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