The insurer received the highest results in customer satisfaction in the U.S. Southeast Region.
J.D. Power and Associates has released the results of its 2012 U.S. Auto Insurance Study, and has named Tennessee-based Farm Bureau among the top providers in the Southeast Region of the country for its customer satisfaction.
The company was up against nineteen other insurers for the top spot within the nine states.
The states included in the Southeast Region include Tennessee, Florida, Louisiana, Alabama, Mississippi, South Carolina, North Carolina, Georgia, and Kentucky. The research measured the auto insurance companies within these various states in terms of their customer satisfaction in five different areas: claims, price, billing, payments, and policy offerings.
The overall auto insurance satisfaction was 804 points out of a possible 1,000 perfect score.
This average rating was an increase of 14 points over the results from last year. The average score for the Southeast Region was 814. Farm Bureau Insurance received a rating of 828 for its coverage of almost 1.1 million cars in its home state.
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According to the chief executive officer from Farm Bureau, Sonny Scoggins, “To be recognized by J.D. Power and Associates is an outstanding honor and makes us even more determined to consistently deliver a positive customer experience in our automobile insurance operations.”
Farm Bureau, which is the Tennessee Farmers Insurance Companies trade name, has its headquarters in Columbia, Tennessee, and serves only that state. It is the second largest carrier in that state for property and casualty coverage. It is also the largest writer of life policies within the state. It is affiliated with the Tennessee Farm Bureau Federation, which is the largest Farm Bureau organization in a single state. Its member families now total over 660,000.
Farm Bureau received the top auto insurance numerical score among all of the providers within the nine states that make up the Southeast Region. This score was published in the report of the 2012 U.S. Auto Insurance Study put out by J.D. Power and Associates. It was based on the responses of 34,828 participants from among 19 different providers serving that region. It took into account the opinions of consumers regarding their own coverage providers.