jd power and associates auto insurance Archives

Auto insurance claims experience key to customer satisfaction

August 1, 2013July 30, 2013 Julie Campbell

Questionable tow and glass claims run rampant

A new report by J.D. Power has shown that relationships with policyholders can be made or broken in that area. The latest J.D. Power and Associates report, has revealed that a relationship with customers can be made or broken by the way that an auto insurance company handles claims that have been made. This is the first year that this study has been performed by the company to measure customer satisfaction. The report on the research was called the “J.D. Power 2013 Canadian Auto Claims Satisfaction Study”. It looked into…

Auto insurance costs are rising, but Americans are happier with their coverage

November 9, 2012April 30, 2013

J.D. Power and Associates have found that despite the price, satisfaction is high. The results of a new J.D. Power and Associates study have been released, showing that while Americans are paying more for their auto insurance policies, their satisfaction levels with the companies that are covering them have risen. This is good news for an industry that will be facing tremendous claims from Hurricane Sandy. These results were from the 2012 U.S. Auto Claims Satisfaction Study conducted by J.D. Power and Associates. It has indicated that while out of…

Auto insurance claims satisfaction improving, says J.D. Power and Associates

July 20, 2012July 20, 2012 Julie Campbell

This improvement in Q2 2012 is important following significant decline in the first quarter. J.D. Power and Associates has released their auto insurance data from the 2012 U.S. Auto Claims Satisfaction Study – Wave 3, in which they determined that consumers are becoming happier with the experiences once more. The experience satisfaction has returned to levels comparable to 2011’s second half. The research looked into the level of satisfaction among customers who had made auto insurance claims regarding physical damages to the vehicle. Depending on what was involved in the…

Farm Bureau receives top 2012 auto insurance rank from J.D. Power and Associates

July 10, 2012July 9, 2012 Nordstrom

The insurer received the highest results in customer satisfaction in the U.S. Southeast Region. J.D. Power and Associates has released the results of its 2012 U.S. Auto Insurance Study, and has named Tennessee-based Farm Bureau among the top providers in the Southeast Region of the country for its customer satisfaction. The company was up against nineteen other insurers for the top spot within the nine states. The states included in the Southeast Region include Tennessee, Florida, Louisiana, Alabama, Mississippi, South Carolina, North Carolina, Georgia, and Kentucky. The research measured the…