Tag: jd power

Rising auto insurance rates causes customer satisfaction to fall

H. Cutner
Auto insurance rates - Insurance Company

A new JD Power study showed that drivers are unhappy with their insurers over climbing premiums. A new JD Power study has shown that motorists’ satisfaction with their insurers is falling as they watch their auto insurance rates rise. JD Power published the results of their 2022 Insurance Shopping Study showing discontent among drivers. The study showed that auto insurance rate hikes have been driven by a 41 percent rise in the price of used cars. This has pushed vehicle repair and replacement costs skyward and has sent insurers to…

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Customers are decreasingly impressed with digital insurance offerings, JD Power study

H. Cutner
Digital insurance - keyboard insurance

Insurers aren’t capturing the approval of their customers as much as they used to be. According to a recent J.D. Power study of the property and casualty industry, customer satisfaction with digital insurance offerings is taking a dive, even though insurers have been investing heavily in their mobile apps and customer-facing websites. Customer satisfaction fell quite a bit – by 16 points – when compared to last year’s survey results. The J.D. Power study found that customer satisfaction fell to 499 out of 1,000 points this year. The company attributed…

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Top JD Power P&C insurance digital experience award goes to Mercury

Logan B.
P&C Insurance - Award

The insurer ranked at the top of the category for overall customer satisfaction in this shopping segment. JD Power has released the results of its 2021 US Digital Experience Study, within which it named Mercury Insurance the top option among P&C insurance companies for overall satisfaction in digital shopping. This represents the first time Mercury has been the recipient of one of the JD Power awards. The JD Power 2021 US Digital Experience Study is an examination of the digital consumer experience among shoppers obtaining quotes for P&C insurance, as…

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Americans are choosing GEICO and Progressive auto insurance, says JD Power

H. Cutner
Auto insurance - auto insurance policy

At the same time, they are leaving Allstate and State farm for their vehicle coverage. A new JD Power and TransUnion collaboration study has shown that Americans are increasingly choosing to purchase their auto insurance from Progressive and GEICO. These two insurers saw the largest growth in this year’s second quarter. This was revealed in the Quarterly Shopping List Report which examines rates of quotes and switches. Among all the major American auto insurance companies, GEICO saw the largest quote volume. Allstate saw the second largest quote volume, followed by…

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Auto insurance companies war to acquire consumers, says JD Power

G. Turner
Auto insurance companies - hands - car in bubble

Compared to pre-pandemic figures, industry trends are showing a return to that baseline. As the United States arrives at its first anniversary of the arrival of the COVID-19 pandemic, trends among auto insurance companies are starting to show a return to the baseline established before the crisis began. This, says a recent JD Power report, will only intensify the current war for customer acquisition. The stay-at-home orders from last year substantially reduced the number of drivers on the road. Many people worked remotely for the first time, while others were…

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