Customers are decreasingly impressed with digital insurance offerings, JD Power study

Digital insurance - keyboard insurance

Insurers aren’t capturing the approval of their customers as much as they used to be. According to a recent J.D. Power study of the property and casualty industry, customer satisfaction with digital insurance offerings is taking a dive, even though insurers have been investing heavily in their mobile apps and customer-facing websites. Customer satisfaction fell quite a bit – by 16 points – when compared to last year’s survey results. The J.D. Power study found that customer satisfaction fell to 499 out of 1,000 points this year. The company attributed…

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What is the Silent Generation?

Silent Generation - Seniors

While Boomers, Millennials and Gen Z are regularly in the spotlight, this group is often overlooked. The Silent Generation is a term referring to people who were born between the years 1925 and 1945. Though they’re not in the spotlight as often as other age groups, they have defined needs and preferences in how they are served by the insurance industry. As popular as technology is, this group is less inclined to use it to obtain the services they require. The Silent Generation is among the least inclined to use…

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True Captive Insurance Selects Gradient AI to Provide Deeper Insights, Cost Efficiency for Healthcare Insurance

Solution Reduces Costs, Enhances Risk Management, Improves Member Experience Gradient AI, a leading enterprise software provider of artificial intelligence (AI) solutions in the insurance industry announced today that True Captive Insurance, a provider of innovative healthcare solutions for employers of all sizes, has selected its SAIL™ solution to help reduce group healthcare insurance costs while maintaining a high standard of care for member companies. Driven by the desire to have more control over company insurance plans, health insurance captives, like True Captive, have recently gained in popularity and are experiencing tremendous growth.…

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Global insurance industry will feel “substantial impact” from Russian invasion of Ukraine

Global insurance industry - Globe - fracture

AM Best has released a forecast regarding the effect the invasion is expected to have worldwide. The Russian invasion of Ukraine is expected to have a “substantial impact” on the global insurance industry, according to a forecast by AM Best. The invasion is expected to add to the already existing inflationary pressures economies worldwide are facing. The AM Best rating agency recently announced that the global central banks’ efforts, joined by those of the United States Federal Reserve, for controlling inflation will face additional challenges due to Russia’s invasion of…

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The Metaverse and Insurance: How Will it Work?

In tech circles, you may have heard whispers of the mysterious-sounding “Metaverse.” Facebook unveiled its plan to go “Meta” in October 2021, but there are swirling uncertainties as to the actual features and implementation of this new technology, which promises a level of virtual reality and interconnectability that was previously unimaginable. Large amounts of capital are being pumped into the Metaverse. It could even become an integral part of Web 3.0, together with blockchain and Bitcoin. When it comes to regulatory issues like insurance concerns, however, it can be difficult…

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2021 Demonstrated the Value of Captive Insurance: CIC Services Shares the 30-Day Countdown

KNOXVILLE, Tenn. – November 2, 2021 – 2020 proved to be a challenging year for many businesses as they navigated the fall out of the pandemic. As 2021 unfolded and COVID cases decreased, many experts felt this was the light at the end of the tunnel and an end to COVID woes. But unfortunately, that wasn’t the case. 2021 has had its own obstacles. Although businesses have been able to reopen and, in most cases, resume business as usual minus some concessions, businesses have still been plagued by supply chain…

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How to get an insurance job that will turn into a great career

Insurance Job - opportunities

With the expiry of the COVID-19 unemployment benefits, many people are getting a fresh start. When you think of an insurance job, the first thing that comes to mind is likely an agent or a salesperson, but insurers need far more than that in order to operate. Most insurers offer career tracks suiting a range of different types of skillsets and goals. Understanding the different types of insurance job opportunities can help you to better know how to prepare for a career in this industry. Careers can involve a spectrum…

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