Allstate artificial intelligence brings customer support to a new level

Allstate Artificial Intelligence - AI - Brain - Think - Technology

The insurer is using the Amelia AI tool from IPsoft to provide its U.S. call center teams with assistance. Amelia, the new Allstate artificial intelligence tech, has joined the insurer’s customer support teams across the United States. The AI tech involves the use of a cutting edge platform from IPsoft, a New York based tech company. Amelia now uses her AI platform to assist call center staff members in boosting their customer experience. The Allstate artificial intelligence platform was initially deployed as a test in September 2017. Before and since…

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Allstate Insurance named Best of the Best Corporation for Inclusion for 2018

Best corporation for inclusion - Allstate Insurance Honoured with Title - 1st Place Award - Trophy

The National LGBT Chamber of Commerce and National Business Inclusion Consortium issued the title. Allstate Insurance has received the proud title of Best of the Best Corporation for Inclusion for 2018. The National LGBT Chamber of Commerce (NGLCC) and National Business Inclusion Consortium (NBIC) collaborated to designate the insurer with this title. This title is meant as a celebration of a company committed to broad spectrum inclusion and diversity. The NGLCC and NBIC consider companies for the title of Best of the Best Corporation for Inclusion based on several factors.…

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Insurance industry hiring evens out, though some positions remain unfilled

insurance industry hiring company jobs

A new study showed that insurer job availability will continue to be substantial and steady for the next year. Insurance industry hiring is stabilizing as over half of all insurers intend to boost the size of their staff over the next year. The Jacobson Group and Ward Group released their Semi-Annual U.S. Insurance Labor Outlook Study results. Fifty eight percent of insurance companies will be hiring more people in 2018, said the study. The insurance industry hiring trend is greatly supported by a predicted boost in business as well as…

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USAA insurance company offered military members financial help during shutdown

servicemembers military USAA Insurance company

The insurer was providing interest-free loans to military members whose paychecks were impacted by the government shutdown. Military members whose paycheck depends on the government staying open had a bit of help from the USAA insurance company. The insurer offered military members interest-free loans to help them to fill the gap until they start getting paid again. USAA members in the armed services were essentially offered interest-free payday loans. The money wasn’t being handed out for free, but the USAA insurance company did provide armed services who wouldn’t be paid…

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Allstate Mayhem campaign launches 2018 with a fresh new start

Allstate Mayhem Sugar Bowl

The nationwide insurance company launched a multichannel campaign for its Allstate Sugar Bowl. The 2018 Allstate Sugar Bowl started the new year with both tradition and a new Allstate Mayhem campaign to get things going in a fresh new way. The insurance company brought a whole different form of omnichannel marketing to the table as viewers pondered their own resolutions. Allstate Insurance worked with the Leo Burnett Chicago creative agency for the campaign. The Allstate Mayhem character is turning over a new leaf within this marketing campaign. It is a…

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Wells Fargo auto insurance product scandal will now lead to $130 million in payments

Frustrated Auto insurance product Wells Fargo

The financial giant released a securities filing at the end of last week with its updated estimates. The Wells Fargo auto insurance product scandal has received a fresh update as the bank updated its payment estimates in a recent securities filing. The document revealed the financial giant’s intentions to pay a total estimated $130 million to affected customers. That new figure represents an amount that is $50 million greater than previous estimates it released. The auto insurance product in question has since been discontinued. The premiums associated with its coverage…

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Munich Re profits likely to suffer as a result of 2017 hurricanes

Munich Re profits - Thunderstorm Rolling in

Harvey, Irma and Maria will take their tolls on the insurance and reinsurance giant. One of the largest insurers in the world has stated that hurricanes would cause it to suffer a loss as Munich Re profits prove inadequate. The company said its 2017 third quarter would record a loss as a result of Hurricanes Harvey, Irma and Maria. The insurer predicts that the hurricanes would cost $3.1 billion in its covered insured damages. These damages occurred in the United States and the Caribbean and the size of the losses…

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National Preparedness Month underway amidst hurricanes, wildfires and earthquakes

National Preparedness Month - Emergency Response

Community leaders, scientists and the insurance industry are hoping people will inform themselves about being prepared. National Preparedness Month is more than halfway through and it feels as though Mother Nature is reminding us of its importance. Traditionally, the insurance industry, scientists and community leaders try to convince people of the importance of being prepared. This year, the news headlines of regularly occurring natural disasters seems to be doing the job. The entire point to National Preparedness Month is to learn about the types of emergencies that could happen within…

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Virginia health insurance to lose Anthem next year

portsmouth virginia health insurance commissioner

The insurer announced it will officially leave the state’s exchange for the 2018 marketplace. Anthem recently announced its intentions to step out of the Virginia health insurance marketplace for 2018. Moreover, it has also revealed that it will be reducing the number of health plans it sells in Bristol, as well as Washington and Scott counties. The withdrawal from the insurance exchange occurred after Republicans failed to repeal the Affordable Care Act. This news was also made on the heels of President Trump’s threat to slash healthcare subsidy payments which…

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Wells Fargo insurance customers seek credit repair for auto policy scandal

Frustrated Auto insurance product Wells Fargo

Borrowers forced to pay for unnecessary auto policies now want the damage to their credit scores fixed. New developments have arisen as a result of the Wells Fargo insurance scandal as customers seek to put right the damage done to their credit. Many of the customers have already filed a class action lawsuit to be compensated for the money they lost, but they are concerned about their credit histories. The bank’s own investigations found hundreds of thousands of customers were charged for unnecessary auto insurance. The added Wells Fargo insurance…

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