Tag: Auto Insurance study

Auto insurance websites are more important to customer experience than agents

Logan B.
Auto insurance websites - people showing interest in website

A new J.D. Power study showed that insurer digital experiences now lead in satisfaction importance. The J.D. Power 2020 U.S. Auto Insurance Study released last week revealed that auto insurance websites have become more important to the customer experience than human agents for the first time. This was the first time in the 21-year life of the study that digital came out on top. The study found that auto insurance websites had a bigger impact on customer satisfaction than human agents. This suggests that if insurers want to score the…

Read More

Michigan auto insurance is unaffordable to 97 percent of ZIP codes, says UM study

Nordstrom
Michigan auto insurance - Car Crash

Nearly every ZIP code has car insurance premiums greater than 2 percent of household income. Michigan auto insurance rates are too high to be considered affordable to people living in 97 percent of the ZIP codes across the state, says a new University of Michigan study. The research was conducted by Poverty Solutions, the university’s campus-wide think tank. The study determined that the cost of auto insurance represented too much of a household’s income. What the researchers found was that in 97 percent of the ZIP codes across the state,…

Read More

Auto insurance claims satisfaction is higher than ever before

G. Turner
healthcare statistics

A new J.D. Power study showed there is still a struggle in getting customers to report over digital channels. Auto insurance claims satisfaction has hit an all time high, according to the outcomes of a new J.D. Power study. That said, insurance companies are still finding it challenging to get their customers to use digital claims reporting tools and products. The nature of claims has been undergoing an important change, but insurers appear to be keeping up. “These findings are noteworthy in light of claim severity outpacing the decline in…

Read More

Auto insurance customer satisfaction reaches new record, says J.D. Power

Julie Campbell
Auto insurance customer satisfaction - Thumbs Up

Considerable improvements to policyholder support and services have made the difference. Auto insurance customer satisfaction has reached an all time high, says a new J.D. Power study. The J.D. Power 2018 Auto Insurance Study said there were a number of improvements that led to this positive result. Insurance companies are starting to find their balance with customer interaction, said the study. The study results showed the difference was made by improvements in billing and payments, digital interactions, and offerings. The auto insurance customer satisfaction is improving due to a better…

Read More

Auto insurance research reveals best states for savings

G. Turner
Auto Insurance discounts

The researchers examined 49 potential discounts available within every state in the country. One of the most common methods that auto insurance companies use to remain competitive and to ensure that their current customers remain content with the service they are receiving and the price that they are paying for it is through discounts. A new study has shown that the degree if discount based savings varies from one state to the next. An analysis was conducted by Insure.com regarding the availability of 49 different types of discounts in each…

Read More

Auto insurance is far higher for some Florida drivers than others

Julie Campbell
Florida proof of Auto Insurance

A recent report has shown that motorists in the state have premiums highly impacted by their location. A report that was recently released by ValuePenguin.com has revealed that location plays a very important role in the cost of auto insurance in Florida, as it does in most other states, and has revealed the cities in which drivers are paying the highest amount for their coverage. It showed that the cost of coverage in Tampa and St. Petersburg is among the highest in Florida. The average rate for the drivers in…

Read More

Auto insurance telematics appealing to most European drivers

G. Turner
auto insurance europe

Provided that premiums would not increase, the majority of motorists would opt for usage based coverage. According to the results of a recent survey among six countries across Europe, the majority of drivers would choose an auto insurance program that uses telematics if they were guaranteed that they would not experience a premiums increase. Most of the survey respondents expressed a level of interest in usage based coverage programs. The majority of the participants in this recent Towers Watson survey said that they were interested in usage based auto insurance…

Read More