Are you ready to make an insurance claim with voice-calling AI?

Voice-calling AI - Woman and Robot

Google’s artificial intelligence is moving in as a replacement for low-skilled human labor jobs. Google’s surprisingly natural voice-calling AI may soon be headed to insurance call centers. A report by The Information was picked up and investigated by Engadget. The report showed that an insurance company in the United States has shown interest in Google’s AI tech. The insurance company was not named in either report, but it has expressed interest in AI. The Duplex voice-calling AI from Google would be able to “handle simple and repetitive customer calls” said…

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Insurance drone use spikes as hurricane season gets rolling

Insurance Drone Use - Drone

With each new season of potential natural disasters comes a much larger investment in this tech. Insurance drone use has been taking off – so to speak – with each new hurricane season. This year has been no exception. Every year, the tech proves itself in terms of improved safety for claims adjusters while simultaneously lowering costs. Insurance companies need to carefully plan their reactions to natural disasters for speed and reliability. When a hurricane happens, insurance companies need to move quickly. This requires substantial planning as well as tech…

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Allstate pay per mile insurance rolls out for New Jersey drivers

Pay per mile insurance - Speedometer - Miles

The Milewise program makes it possible for low-mileage drivers to pay based on their usage. New Jersey drivers now have a new pay per mile insurance policy available from Allstate. The auto insurance company has rolled out Milewise in the state. This insurance policy is designed to appeal to drivers who don’t go very far in their vehicles. The Allstate Milewise pay per mile insurance policy allows drivers to reduce their coverage expenses by driving less. The less these motorists use their vehicles, and the shorter the distances they travel,…

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Insurance fraud technology now includes artificial intelligence

Insurance fraud technology - Artificial Intelligence Tech

Insurers are looking to A.I. and machine learning to help spot suspicious claims in all new ways. Insurance fraud technology is looking all the more futuristic these days with the introduction of artificial intelligence. Machine learning is helping the insurance industry to identify suspicious-looking claims. Moreover, A.I. can also make its way through social media posts to identify signs of fraud. Fraudulent activities can include anything from falsified claims to sketchy brokers, and it’s expensive. The FBI estimates fraud is costing insurance customers over $40 billion per year. The industry…

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Allstate Drivewise app works to reduce teen distracted driving

Allstate Drivewise - Distracted Driving - Man using phone in car

Adolescent drivers have a fatal crash rate per mile driven nearly three times greater than that of adults. In the hopes of reducing the risks associated with teen distracted driving, the Allstate Drivewise app is aimed at keeping focus on the road. The fatal crash risks among adolescent drivers are significantly higher than they are among adult motorists. Allstate Insurance is hoping to reduce the impact of “The 100 Deadliest Days” that happen each year. Among 16 to 19 year olds, the fatal crash rate per mile drive is almost…

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Allstate artificial intelligence brings customer support to a new level

Allstate Artificial Intelligence - AI - Brain - Think - Technology

The insurer is using the Amelia AI tool from IPsoft to provide its U.S. call center teams with assistance. Amelia, the new Allstate artificial intelligence tech, has joined the insurer’s customer support teams across the United States. The AI tech involves the use of a cutting edge platform from IPsoft, a New York based tech company. Amelia now uses her AI platform to assist call center staff members in boosting their customer experience. The Allstate artificial intelligence platform was initially deployed as a test in September 2017. Before and since…

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Alibaba and Tencent’s insurer rolls out blockchain health insurance technology

Blockchain health insurance - Technology - Health Logo

The new infrastructure tech is already being used with 100 hospitals in China. ZhongAn, a massive insurer in China, recently started using blockchain health insurance technology in a partnership with 100 hospitals. The insurance company is a massive one, providing infrastructure to 10 local providers. The importance of this technology in the Chinese and global insurance sectors The insurance industry, the health care industry and technology are deeply intertwined among each other. They are now dependent on each other as well. Now, Alibaba and Tencent’s insurer has entered into one…

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Blockchain insurance technology goes live through EY’s Maritime

Blockchian Insurance Technology - Cryptocurrency - Ocean

A new pilot is underway to use the tech most often associated with cryptocurrencies for new uses. A number of companies are working together on a blockchain insurance technology pilot program. The idea is to trial the platform for the global shipping industry. The tech has now gone live and has started being used for commercial purposes through the pilot. The new blockchain insurance technology platform is called “Insurwave.” The Earnst & Young professional services firm worked with the Guardtime software company on this project. The platform was created using…

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Cyber insurance providers may face greater risk than natural disasters

Cyber insurance providers - cyber attack - internet - online - Hacker

Data increasingly shows that the cost of a massive cyberattack can be more costly than a hurricane. It took a number of years for cyber insurance providers to be taken seriously. However, with the rising frequency and cost associated with high-profile and widespread attacks, that situation is changing. Insurance policies against hacking and data breaches are becoming the standard among large businesses. A recent PYMNTS report outlined the rising trend toward this type of coverage. Moreover, it pointed out that, moving forward, cyber insurance providers will face major risks. They…

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Georgia purchase largest US cyber insurance policy

Cyber insurance policy - Hacker - malware - online attack

The state is adding to its protection against hackers following a massive March ransomware attack. Georgia has added a new layer of protection against hackers by purchasing the largest cyber insurance policy in the United States. The coverage is a component of the state’s new strategy against cyberattacks. Last March it fell victim to a ransomware attack. The Georgia Department of Agriculture’s website was taken down unless the state would pay. Hackers demanded $50,000 in the ransomware attack. Despite the hackers’ demands, the state would not pay the ransom. Instead,…

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