USAA auto insurance app expansion brings SafePilot telematics to 7 more states

Auto Insurance App - people using phone

The program will become available to drivers in a total of 23 states across the country. USAA has announced that it is expanding the availability of SafePilot in its auto insurance app. As a result, drivers in an additional seven states will be able to access the telematics feature. This option will make it possible for drivers with safe habits to enjoy discounts on their premiums. USAA, the insurer focused on military members and their families, will make the SafePilot auto insurance app available to a total of 23 states…

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State Farm to provide free tech to detect electrical fires before they start

Electrical fires - wires in wall

The Ting sensors are able to spot hazards before they have the opportunity to spark a blaze. Electrical fires comprise about 13 percent of all blazes that affect homes. They kill hundreds of people every year and result in almost $1.3 billion in home damage every year, according to a National Fire Protection Association 2019 Survey. State Farm has invested in Whisker Labs and will provide the Ting Sensor to its home customers. The Ting sensor technology is meant to help mitigate hazards associated with electrical fires in homes. It…

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State Farm uses digital tools to deliver faster insurance payouts on claims

Insurance payouts - computer and dollar bills

The insurer has used a solution enabled by Fiserv to make the process possible. State Farm has rolled out a new digital solution for making insurance payouts on claims for its fire and auto customers. The digital payments solution uses technology from Fiserv, Inc. a leading global payments and financial services technology solutions provider. Using the Digital Pay option, customers are provided with improved flexibility after a claim. The Digital Pay service lets consumers choose a faster way to receive their insurance payouts on auto and fire claims. Many consumers…

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Unemployment fraud up 17,000 percent says Allstate Identity Protection

Unemployment fraud - man using computer - binary code - scam

AIP found that as the pandemic sent more Americans online, cybercriminals took advantage of the opportunity. Since the start of the COVID-19 pandemic, Americans used the internet more frequently and for more purposes than ever before, while cybercriminals took the chance to steal identities for unemployment fraud. The simple fact that people were using the internet so often and broadly opened many doors to criminals. According to Allstate Identity Protection (AIP) data, unemployment fraud took off by over 17,000 percent year over year, a staggering figure to say the least.…

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Allianz highlights importance of managing complex hydrogen fuel storage risks

Hydrogen fuel storage - Allianz building

The insurance giant sees the importance H2 will play in decarbonization but also recommends risk management. Hydrogen fuel storage, production and transportation have made their way into spotlights worldwide as governments fund massive programs for greener fuels and energy sources. While Allianz understands that alternatives to fossil fuels such as coal and oil are necessary, it has also issued a reminder of the importance of recognizing and managing potential risks surrounding those processes. Allianz specifically points to fire and explosion risks, but also business interruption. According to the insurance company production,…

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Insurance apps must perform better in these areas to keep millennial customers

Insurance apps - young woman using mobile phone

A new Mobiquity report revealed the areas in which applications can be elevated to avoid customer loss. Digital offerings such as insurance apps play a key role in customer retention, and a recent report from Mobiquity has identified the areas in which these applications must improve. People don’t use their insurer’s application every day, so the limited usage time must perform. Customers who are willing to switch to another company can be convinced to stay with the right digital offerings. Equally, having insurance apps that exceed those of a rival…

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Agencies with digital insurance features grow 60 percent faster than rivals

Digital insurance - people using computer

Online options have become highly important to consumers interacting with their insurers. While the importance of digital insurance features was already on the rise by 2019 and earlier, the pandemic has accelerated this trend. Customers have come to view online features as a necessity instead of a convenience. According to recent data, agencies that have adapted to this requirement and that have offered the best digital insurance options have experienced a substantially higher growth rate than their non-digital competition. In a recent survey of 600 independent agents in the United…

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