Tag: insurance customer satisfaction

Homeowners insurance company consumer satisfaction has jumped significantly

Julie Campbell
Health Insurance survey

A J.D. Power and Associates report credits policy bundling with happy customers. The latest J.D. Power and Associates report, called the 2012 National Homeowners Insurance Study, has just been released, and it showed that the satisfaction that customers have with their insurers is higher when their policies are bundled with other types of coverage. This is the twelfth time that this annual study has been performed. It is designed to provide a measure of the satisfaction that customers feel with their homeowners insurance companies by taking five different factors into…

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Satisfaction with auto insurance claims remains steady regardless of rise in number of claims and repair times

A report released by J.D. Power and Associates, called the 2012 Auto Claims Satisfaction Study – Wave 1, that has shown that despite the fact that there has been a rise in the number of car insurance claims, and it is taking longer for vehicle repairs to be completed, customer satisfaction remained about the same throughout the last quarter of 2011. The number of claims rose as a result of damage from weather, which also meant that repair shops faced a higher-than-normal volume during that last quarter. The average length…

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