insurance customer satisfaction Archives

Why USAA Tops the 2025 List of America’s Most Trusted Home Insurance Brands

January 20, 2025January 20, 2025 G. Turner

Understanding the Role of Trust in Home Insurance Decisions When choosing home insurance, consumers are making more than a financial decision. They’re entrusting a company with their sense of security, knowing it will play a pivotal role during some of life’s most challenging moments. Whether facing damages from a hurricane, a fire, or a break-in, homeowners rely on their insurer to deliver on its promises. The 2025 America’s Most Trusted Home Insurance Study offers a clear glimpse into which brands are earning that trust and why it matters so much.…

Nationwide small commercial insurance satisfaction highest in US, says JD Power

September 20, 2019September 18, 2019 H. Cutner

Commercial Insurance - Customer Satisfaction

The insurer earned the highest ranking for overall customer satisfaction in a recent study. A new J.D. Power study has found that Nationwide provides the best customer satisfaction in small commercial insurance. This, according to the findings from the firm’s 2019 U.S. Small Commercial Insurance Satisfaction Study. This isn’t Nationwide’s first time receiving the title. In fact, the insurer has been the top small commercial insurance company for customer satisfaction two years in a row. The company also took the top spot for the claims and policy offerings categories. “Small…

Auto insurance companies aren’t keeping customers happy

June 23, 2016June 22, 2016 Nordstrom

auto insurance rates companies customer satisfaction

A new J.D. Power survey revealed a drop in overall customer satisfaction within this market. J.D. Power has now released its report on customer satisfaction through auto insurance companies. What the J.D. Power 2016 U.S. Auto Insurance Study revealed was that customers aren’t as happy with insurers. The overall satisfaction customers feel is on the decline. This study measures customer satisfaction through the use of a 1,000 point scale broken down into 5 factors. These five factors – in order of importance – are: Interaction, Policy Offerings, Price, and Billing…

Homeowners insurance customers aren’t pleased with claims handling

March 4, 2016March 2, 2016 Julie Campbell

homeowners Insurance Consumer Satisfaction

A J.D. Power & Associate study recently showed that Nationwide experienced a plummet in satisfaction. The annual J.D. Power & Associates report has now been released and has shown that customer satisfaction has been falling among homeowners insurance customers, particularly when it comes to the way their claims are being handled. Among insurance companies, Nationwide experienced a considerable slip, plunging it into a tie for ninth place. Considering that Nationwide homeowners insurance customer satisfaction had been in third place in 2014 and had risen to second place last year, the…

Auto insurance customer satisfaction falls in US

June 27, 2013June 25, 2013 Julie Campbell

A J.D. Power study has shown that policyholders are not as happy with their insurers as they once were. According to the results of a study that was conducted by J.D. Power and Associates, customer satisfaction with American auto insurance companies has fallen in five different categories within the last year. The research showed that policyholders are not expressing the level of satisfaction that they were in 2012. The areas of auto insurance customer satisfaction that were measured by J.D. Power were in policy offerings, price, interaction, billing and payments,…

Life insurance study shows satisfied claimants

June 14, 2013June 12, 2013 G. Turner

The results of a recent study have revealed that 95 percent of the people who have made claims are satisfied. According to the outcome of a recent LIMRA survey, additional services offered by life insurance companies, such as coverage coordination and grief counseling are generating a larger amount of business, boosting recommendations, and are enhancing the positive perception of claimants. The study showed that among the beneficiaries of the policies, the vast majority are quite satisfied with the experience. The LIMRA research indicated that 95 percent of life insurance beneficiaries…

Homeowners insurance company consumer satisfaction has jumped significantly

October 2, 2012October 2, 2012 Julie Campbell

A J.D. Power and Associates report credits policy bundling with happy customers. The latest J.D. Power and Associates report, called the 2012 National Homeowners Insurance Study, has just been released, and it showed that the satisfaction that customers have with their insurers is higher when their policies are bundled with other types of coverage. This is the twelfth time that this annual study has been performed. It is designed to provide a measure of the satisfaction that customers feel with their homeowners insurance companies by taking five different factors into…