These include inquiries that were made and received by the state regulators, all within 2012. Regulators in Massachusetts have reported that they received 10,729 communications from consumers in the state with issues regarding their auto insurance coverage, policies, and providers. The state reported that this was the total number of complaints that were received in 2012, alone. The report was made by the Office of Consumer Affairs and Business Regulation in the state, as well as its insurance division. The communications from the consumers involved both questions and complaints about…
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