Auto insurance websites are more important to customer experience than agents

Auto insurance websites - people showing interest in website

A new J.D. Power study showed that insurer digital experiences now lead in satisfaction importance. The J.D. Power 2020 U.S. Auto Insurance Study released last week revealed that auto insurance websites have become more important to the customer experience than human agents for the first time. This was the first time in the 21-year life of the study that digital came out on top. The study found that auto insurance websites had a bigger impact on customer satisfaction than human agents. This suggests that if insurers want to score the…

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Will State Farm lose its US auto insurance dominance to Geico?

US Auto insurance - Hands and car

If current trends continue, the United States will have a new top vehicle insurer by 2022. For decades, State Farm has held onto the top spot among US auto insurance companies. That said, if recent trends keep up as they have been, it won’t be long before it loses its crown to a much younger rival. State farm has suffered business losses as a result of several steep rate hikes in recent years. The leader in US auto insurance has suffered steep losses after a spectrum of notably large rate…

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Top US cities for speeding tickets identified in recent report

Speeding tickets - Fast Car

A new Insurify study revealed the top 20 cities across the country where speeders tend to drive. Driving over the speed limit is far from a rare occurrence in most cities, but new data regarding speeding tickets has pointed to the cities where it happens most. There isn’t a driver on the road who hasn’t seen another vehicle go zipping by above the marked limit. The Insurify study didn’t take into account the reason for the excessive speed. That data was not available for analysis. The recipients of the speeding…

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Porsche auto insurance rolling out in two states

Porsche auto insurance - Porsche logo

Some of the automaker’s customers now have the opportunity to purchase coverage directly. Illinois and Oregon luxury car drivers will be able to cover their vehicles with Porsche auto insurance. The automaker has announced the launch of its new policies to cover customers driving its vehicles. The car insurance is initially launching in two states for vehicles manufactured after 1981. The Porsche auto insurance policy will be available to owners with vehicles made in 1981 or after. It will be a mileage-based coverage for vehicles based in Illinois and Oregon…

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Michigan auto insurance law does not guarantee drivers savings, says official

Michigan Auto Insurance Law - Driver - Steering Wheel

Motorists have been hopeful that the much-needed changes would make a difference, but it’s not assured. Drivers have been waiting for a new Michigan auto insurance law to help control high and rising premiums in the state. However, according to one official, motorists should not consider the savings to be guaranteed. The personal injury protection (PIP) system has made Michigan rates the highest in the country. The new Michigan auto insurance law does not provide any new assurances that the extra costs from additional required liability coverage would be offset…

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Tesla car insurance may be on its way for insuring electric vehicles

Tesla Car Insurance - Tesla EV charging

Elon Musk’s EVs are facing problems on several different levels, causing the automaker to consider insuring. After another one of the company’s cars spontaneously burst into flames earlier this month, Tesla car insurance is likely to become available. The electric vehicle suddenly started burning while parked in a Shanghai garage. This was not the first time such an event has occurred. As a result, Tesla is likely to offer auto insurance to let its customers affordably cover their vehicles. Elon Musk, the company’s CEO brought up the subject of Tesla…

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Detroit Mayor Duggan’s auto insurance lawsuit moving to federal court

auto insurance lawsuit - Supreme Court

Mike Duggan’s fight against high premiums has taken its next step upward in the legal system. Detroit Mayor Mike Duggan’s auto insurance lawsuit is still continuing as the fight has now moved to a federal court. The suit has to do with the exceptionally high car insurance rates in Michigan. Drivers in Michigan pay some of the highest car insurance premiums in the entire country. Motorists have been hoping that Duggan’s auto insurance lawsuit would provide them with some relief. The suit was initially filed last year with even state…

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