Pandemic-reduced Progressive auto insurance rates are getting hiked

Progressive auto insurance rates - money

As more drivers head back out onto the road again, the insurer is increasing the cost of coverage again. When the pandemic hit, sending drivers across Illinois home and leaving their cars in their driveways, Progressive auto insurance rates were lowered by about 10 percent. That said, drivers are heading back out again, and their premiums are also starting to rise. The insurer is increasing its rates by 4.2 percent for the majority of its customers in Illinois. The new Progressive auto insurance rates were filed with the Illinois Department…

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The pandemic hasn’t stopped auto insurance claims satisfaction from rising

Auto insurance claims satisfaction - Woman smiling in car

Consumers continue to be increasingly pleased with the quality of their experience, says JD Power. The pandemic hasn’t stopped steady improvements in auto insurance claims satisfaction from continuing this year. In fact, the reduced number of filings may have contributed to this trend. Fewer claims have given insurers the opportunity to fine tune their customer service. As a result, insurers are able to provide higher quality claims service, leading to improved auto insurance claims satisfaction among customers. The J.D. Power 2020 U.S. Auto Claims Satisfaction Study recorded a 22 percent…

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Auto insurance websites are more important to customer experience than agents

Auto insurance websites - people showing interest in website

A new J.D. Power study showed that insurer digital experiences now lead in satisfaction importance. The J.D. Power 2020 U.S. Auto Insurance Study released last week revealed that auto insurance websites have become more important to the customer experience than human agents for the first time. This was the first time in the 21-year life of the study that digital came out on top. The study found that auto insurance websites had a bigger impact on customer satisfaction than human agents. This suggests that if insurers want to score the…

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Will State Farm lose its US auto insurance dominance to Geico?

US Auto insurance - Hands and car

If current trends continue, the United States will have a new top vehicle insurer by 2022. For decades, State Farm has held onto the top spot among US auto insurance companies. That said, if recent trends keep up as they have been, it won’t be long before it loses its crown to a much younger rival. State farm has suffered business losses as a result of several steep rate hikes in recent years. The leader in US auto insurance has suffered steep losses after a spectrum of notably large rate…

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Top US cities for speeding tickets identified in recent report

Speeding tickets - Fast Car

A new Insurify study revealed the top 20 cities across the country where speeders tend to drive. Driving over the speed limit is far from a rare occurrence in most cities, but new data regarding speeding tickets has pointed to the cities where it happens most. There isn’t a driver on the road who hasn’t seen another vehicle go zipping by above the marked limit. The Insurify study didn’t take into account the reason for the excessive speed. That data was not available for analysis. The recipients of the speeding…

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Porsche auto insurance rolling out in two states

Porsche auto insurance - Porsche logo

Some of the automaker’s customers now have the opportunity to purchase coverage directly. Illinois and Oregon luxury car drivers will be able to cover their vehicles with Porsche auto insurance. The automaker has announced the launch of its new policies to cover customers driving its vehicles. The car insurance is initially launching in two states for vehicles manufactured after 1981. The Porsche auto insurance policy will be available to owners with vehicles made in 1981 or after. It will be a mileage-based coverage for vehicles based in Illinois and Oregon…

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Michigan auto insurance law does not guarantee drivers savings, says official

Michigan Auto Insurance Law - Driver - Steering Wheel

Motorists have been hopeful that the much-needed changes would make a difference, but it’s not assured. Drivers have been waiting for a new Michigan auto insurance law to help control high and rising premiums in the state. However, according to one official, motorists should not consider the savings to be guaranteed. The personal injury protection (PIP) system has made Michigan rates the highest in the country. The new Michigan auto insurance law does not provide any new assurances that the extra costs from additional required liability coverage would be offset…

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