Auto insurance customer satisfaction reaches new record, says J.D. Power

Auto insurance customer satisfaction - Thumbs Up

Considerable improvements to policyholder support and services have made the difference. Auto insurance customer satisfaction has reached an all time high, says a new J.D. Power study. The J.D. Power 2018 Auto Insurance Study said there were a number of improvements that led to this positive result. Insurance companies are starting to find their balance with customer interaction, said the study. The study results showed the difference was made by improvements in billing and payments, digital interactions, and offerings. The auto insurance customer satisfaction is improving due to a better…

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Insurance companies to feel climate change effects most, but aren’t investing that way

Climate Change effects - Hands - globe - world

Insurers will be hit hardest by rising global temperatures, but their investments aren’t low-carbon. The insurance industry will feel climate change effects more powerfully than most other industries. That said, a new Forbes report suggests insurers are failing to invest into the low-carbon economy. The insurance sector is most threatened by droughts, floods, extreme heat and severe storms. However, the report shows that climate change effects don’t appear to be enough motivation to change investing habits. These firms are some of the largest investors in the world and stand to…

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California Department of Insurance estimates suggest $1.05 billion in wildfire damage

forest fire California wildfire loss

Official estimates indicate that the devastating wildfires that plague the state will create billion dollar losses. The California Department of Insurance has released an estimate for the damages left behind by the catastrophic wildfires that have left historic damages in the state. The department believes the insured wildfires losses will reach at least $1.05 billion. This estimate is based on the claims received so far from the eight largest Californian insurance companies. Following that estimate, the California Department of Insurance also revealed that it expects the figure to grow. By…

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2017 catastrophes will send global insurance and reinsurance losses over $100 billion

hurricane harvey damage global insurance and reinsurance

Fitch forecasts showed that this could be a record year for losses and they could be as great as $190 billion. Catastrophe global insurance and reinsurance losses are likely to break previous records, says Fitch Ratings. Its current predictions suggest that losses could be greater than $100 billion and may even rise to nearly $190 billion. Should the damage from Hurricane Maria be as great as expected, it could lead to rating downgrades. Fitch cautioned that the hurricane season is only just past half over and global insurance and reinsurance…

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Insurance executive positions lack diversity, but the industry wants change

insurance executive positions

Sedgwick’s chief people officer pointed out that company leaders are “all white men over 40.” Terri Browne, chief people officer at Sedgwick, a worldwide leading tech-enabled risk and benefits solutions provider said there is a diversity issue among top insurance executive positions. Jobs lower in the hierarchy have a healthy diversity but higher up in most organizations has nearly none. In the lower ranks, diversity exists and teams are thriving within it. However, the higher insurance executive positions are “all white men over 40,” said Browne. “I would say, when…

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AIG insurance company CEO steps down following huge loss

AIG Insurance company CEO - Building in Manhattan

Peter Hancock has opted to leave his current position with the insurer following a tremendous loss. It has been only three weeks since the report of massive losses from AIG and the insurance company CEO, Peter Hancock, has chosen to step down from his position. Hancock has been the AIG CEO for less than three years, when he was first appointed to the position. The insurance company CEO was chosen for the job in the hopes that he would be the person to turn things around at AIG. That said,…

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Will insurance industry giants continue to be “too big to fail”?

Insurance Industry Giants - Metlife Building New York

A new memo is currently circulating to propose legislation removing that status from massive insurers. Representative Jeb Hensarling (R-Texas) is circulating a memo to remove insurance industry giants from their “too big to fail” designation. The memo stated that proposed legislation would take that status away from even the biggest insurers in the country. The designation was granted to MetLife, AIG and Prudential immediately following the recent financial crisis. A regulatory consortium, the Financial Stability Oversight Council, deemed the insurance industry giants as “systematically important” to the American economy. That…

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Hurricane Matthew damage won’t be too much for insurance companies

Hurricane Matthew national flood insurance program

Insurers have said they’re prepared for claims payments regardless of what the storm brings. The Hurricane Matthew damage that may be left behind by the storm may be the first time certain insurers will need to face a catastrophe aftermath. Other insurance companies are highly experienced and are braced for what could be the result of the storm. That said, at the moment, all insurers are saying that they are ready for what Hurricane Matthew has in store. For some, this will be the first time they will need to…

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Natural disaster damage is causing the insurance industry to struggle

Natural Disaster damage insurance trends

Insurers are facing growing challenges with the cost of environmental catastrophes from fire to flooding. A new statement from the Insurance Bureau of Canada has underscored the challenges caused by natural disaster damage to insurers. The insurance companies in Canada are struggling with a rising number of environmental catastrophes. The statement pointed out that the most at-risk property owners will likely find themselves paying more for coverage. This situation is hardly one that is exclusive to the country as insurance companies worldwide face costly challenges. The Insurance Bureau of Canada’s…

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Health insurance cost is leading concern for consumers

health insurance cost medical

Choice is not as high up on the importance list when it comes to health plan shoppers. A federal analysis revealed the top concern as health insurance cost among consumers shopping for coverage. Millions of people purchase their health plans on the insurance exchanges in order to comply with the Affordable Care Act. Their top goal when buying health insurance is to be able to save money on the plan they purchase. Several different factors were taken into consideration when examining the issues that mean the most to consumers. Health…

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