State Farm boosts working flexibility for insurance employees

Insurance employees - Person working from home

The company has just announced new ways for its workers to do their jobs both in the office and at home. State Farm has announced that it is adding greater flexibility for its insurance employees by introducing new hybrid roles. These will make it possible for workers to spend some of their time doing their jobs at the office and the rest of their tasks can be completed from home. The new approach is meant to improve efficiency within current and future insurance jobs. This new strategy for more flexibility…

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Allstate shifts focus toward digital insurance while streamlining its business

Digital insurance - person using computer

The giant is setting itself up for growth on acquisitions, divestitures and technology investments. The Allstate Corporation is aligning itself with a growth plan based on business streamlining, which will include digital insurance technology investments, acquisitions, divestitures, and other initiatives for long-term growth. The nationwide insurer has experienced revenue increases every year – including last year – since 2011. Last year, Allstate still grew its revenue by 0.3 percent. The company’s efforts to remain in positive growth last year was an impressive one when considering the difficult circumstances that it…

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Allstate sells off the last of its life insurance business

Life insurance business - sale - business deal

The insurer from Northbrook, Illinois is taking steps for a final exit from that industry sector. Allstate has decided to make a complete departure from the life insurance business, selling off the rest of what remained of its shrunken coverage unit. The giant announced that it had come to a deal with Wilton Re to sell the rest of the life unit. To close this deal, Allstate chose to book a $4 billion loss in the first quarter. In it, the company has sold the last of its life insurance…

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CNA struck by “sophisticated” insurance cyberattack

Insurance cyberattack - cyberattack

The insurance giant’s website was down for an extended time this week following the breach. CNA was the victim of a “sophisticated” insurance cyberattack on March 21 and the website remained down until Wednesday, as of the writing of this article. The Chicago based insurance giant issued a statement regarding the attack on Tuesday evening. At that time, CNA said the insurance cyberattack had “caused a network disruption”. It said that this disruption had affected a number of the company’s systems, including its corporate email. Among the disruptions also included…

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Chubb launches Millennial-friendly Blink insurance brand

Blink insurance brand - Millennials using computer

The insurer has rolled out this new line of products to appeal to digitally savvy consumers. Chubb has unrolled an entirely new Blink insurance brand which is a line of new coverage products meant to be simplified for consumers comfortable with the digital experience, particularly Millennials. The coverage provided by these products is meant to be flexible and customizable, as well as modular. The Blink insurance brand coverage products are sold via modular insurance policies written in easy to understand, plain English. According to Chubb, the products sold under this…

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Auto insurance companies war to acquire consumers, says JD Power

Auto insurance companies - hands - car in bubble

Compared to pre-pandemic figures, industry trends are showing a return to that baseline. As the United States arrives at its first anniversary of the arrival of the COVID-19 pandemic, trends among auto insurance companies are starting to show a return to the baseline established before the crisis began. This, says a recent JD Power report, will only intensify the current war for customer acquisition. The stay-at-home orders from last year substantially reduced the number of drivers on the road. Many people worked remotely for the first time, while others were…

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Insurers from Progressive to Lemonade adopt insurance customer service chatbots

Insurance customer service chatbots - person using mobile phone

The majority of consumers and policyholders are comfortable using the tech for basic questions. Providers from insuretech like Lemonade to established, traditional insurers like Progressive are looking to insurance customer service chatbots to boost the response possible in support of their agents. This technology is being used for low-complexity questions to leave agents open for more complex issues. Progressive has built out its insurance customer service chatbots from a text interaction exclusively over Facebook Messenger, through to a Google assistant conversational experience that is voice activated. That tech is powered…

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