Live Insurance News

Texas auto insurance claims filed by the thousands, and they’re just getting started

September 5, 2017September 2, 2017 Marc

Insurers covering vehicles in areas affected by Hurricane Harvey expect hundreds of thousands of claims. Auto insurance claims have already started filing in as a result of Hurricane Harvey, but despite the high numbers, they’re just getting started. Insurance companies throughout the affected regions are bracing for hundreds of thousands more. In fact, as of last Thursday, the 100,000 mark had already been passed. “We do know that approximately 100,000 claims have come in,” said the Insurance Council of Texas manager of governmental and regulatory communications, Matt Stillwell. That trade…

Auto insurance claims still need human participation, J.D. Power

October 31, 2016October 28, 2016 G. Turner

According to a recent customer satisfaction study, consumers love tech but still need human interaction. While consumers may love technology for many interactions, auto insurance claims still need that human touch. The J.D. Power 2016 U.S. Auto Claims Satisfaction Study showed tech hasn’t fully replaced people. The research showed that Generation Y is less satisfied by the insurance claim process than any other generation. The study defined Generation Y as people born between 1977 and 1994. They found the auto insurance claims process to be the least satisfactory of any…

Insurance industry tips to keep auto costs down

September 8, 2015September 6, 2015 Julie Campbell

mechanic auto insurance industry maintenance

There are many things that a driver can do to lower the risk of making a claim through basic maintenance. Owning a car isn’t cheap, but the insurance industry has pointed out that there are a number of ways that the costs associated with vehicle ownership can be kept down to a more affordable level, as long as a bit of basic maintenance is kept up. Many types of DIY activity can help a vehicle to run better and cheaper and lowers the risk of a collision. As the insurance…

Auto insurance companies have their eye on automotive vehicle redesigns

August 3, 2015July 31, 2015 Julie Campbell

As more cars and trucks have steel panels replaced by aluminum, this could raise claim payouts. The automotive industry has been making changes to the design of many cars and trucks, removing their steel body panels in favor of aluminum ones, which has auto insurance companies feeling a bit jittery about how claims will look in the not-too-distant future. This considerable redesign to the construction of vehicles brings uncertainty to the insurance industry. This is not the first time that an aluminum bodied vehicle has rolled its way off the…

Auto insurance is improving its customer satisfaction

November 3, 2014November 1, 2014 H. Cutner

A recent report from J.D. Power has shown that this sector of the industry is making consumers happy. According to a the results of a recently released study conducted by J.D. Power, auto insurance companies are continuing to provide an increasing level of customer satisfaction throughout the claims process. This was revealed within the “J.D. Power 2014 U.S. Auto Claims Satisfaction Study.” This study is conducted in order to measure the satisfaction level that consumers feel with respect to their auto insurance company after they have had to make a…