Tag: J.D. Power study

Auto insurance comparison habits ignored brands during pandemic: study

G. Turner
Auto insurance comparison - Money - Car

A J.D. Power study showed that consumers weren’t interested in specific brands. Though auto insurance comparison shopping was a common activity during the COVID-19 pandemic, consumers were typically uninterested in specific brands, said the results of the J.D. Power 2021 U.S. Insurance Shopping Study. Over half of consumers didn’t do any price comparing at all throughout the majority of the pandemic. The survey revealed that 54 percent of consumers didn’t try auto insurance comparison shopping for the purpose of improving their premiums during the pandemic. Of the 46 percent who…

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Coronavirus auto insurance discounts may harm customer loyalty instead of helping

Marc
Coronavirus auto insurance discounts - Man Looking at Computer Thinking

J.D. Power data shows that the refunds and credits are increasing a policyholder’s odds of switching. Across the country, insurers are offering their various versions of coronavirus auto insurance discounts. These are meant to help make sure policyholders aren’t paying more than what their risk level justifies as many people drive far less than they usually would. A new J.D. Power study indicates that providing this savings is making customers more prone to leaving. The study showed that the coronavirus auto insurance discounts are not improving customer loyalty. In fact,…

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Auto insurance claims satisfaction is higher than ever before

G. Turner
healthcare statistics

A new J.D. Power study showed there is still a struggle in getting customers to report over digital channels. Auto insurance claims satisfaction has hit an all time high, according to the outcomes of a new J.D. Power study. That said, insurance companies are still finding it challenging to get their customers to use digital claims reporting tools and products. The nature of claims has been undergoing an important change, but insurers appear to be keeping up. “These findings are noteworthy in light of claim severity outpacing the decline in…

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