Tag: collision repair

State Farm Calibration Pilot Program Leaves Repair Shops and Drivers Divided

Live Insurance News
State Farm Calibration Pilot Program

Consumers and auto repair professionals alike are feeling the effects of State Farm’s new calibration pilot program, which began in October 2023. While the program promises to streamline advanced driver assistance system (ADAS) calibrations and reimburse repair facilities accurately, many Colorado-based shops are raising concerns about insufficient payments and challenges meeting manufacturer standards. The situation highlights growing pains not only for the insurance industry but also for consumers navigating post-collision repairs. What Is State Farm’s Calibration Pilot Program? State Farm launched its calibration pilot program for Colorado and Michigan, with…

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Montana Insurance Department Challenges Liberty Mutual on Repair Cost Denial

H. Cutner
Repair Cost Denial

Overview of the Dispute In a significant move reported by RepairerDrivenNews.com, the Montana Insurance Department has called out Liberty Mutual for its handling of a consumer complaint regarding repair cost denial. Deputy Insurance Commissioner Frank G. Cote challenged Liberty Mutual’s settlement process, specifically their refusal to cover certain repair costs without sufficient evidence. Details of the Case The dispute originated when Liberty Mutual denied payment for blending services performed by a repair facility, asserting that the 50% blend time was “successful” and “well-established.” This response was deemed unsatisfactory by the…

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