Tag: claims process

Customers who have made total auto claims are becoming less satisfied with their insurers

The 2011 U.S. Auto Claims Satisfaction Study performed by J.D. Power and Associates has shown that insurance customers who make claims for a total vehicle loss are significantly less likely to be satisfied with the experience provided by their insurer than those who make claims for a vehicle that can be repaired. On a scale of 1,000 points, satisfaction received an average rating of 811 among customers who made a claim on a total loss, which was 42 points lower than the average rating among customers who had a repairable…

Read More