Live Insurance News

Lemonade insurance accused of discrimination from its AI comments

June 1, 2021May 31, 2021 H. Cutner

The popular insuretech faced backlash from social media users in response to a tweet. Last week, Lemonade insurance company tweeted that its AI technology could “pick up on non-verbal cues” in the analysis of videos its policyholders submit to explain their claim details. Social media users quickly spotted the tweet and asked whether the AI would spot certain minorities. The Twitter users asked Lemonade insurance whether that AI technology would flag people from minority backgrounds or individuals with conditions such as autism. Later that week in a Forbes report, the…

Machine learning flips understanding of travel industry insurance upside down

April 24, 2019April 23, 2019 H. Cutner

Travel Insurance Industry - Machine Learning

Companies are using new technologies to obtain an entirely new comprehension of this sector. The travel insurance industry, like other coverage sectors, is turning to many new forms of cutting edge technology. This tech is helping the industry to obtain a more refined understanding of itself. The more this technology tells insurance companies about their coverage, the more their understanding changes. Machine learning, such as through artificial intelligence (A.I.) is tossing conventional travel insurance industry wisdom out the window. In its place, comes entirely new concepts and understandings. Smarter tech…

Are you ready to make an insurance claim with voice-calling AI?

July 10, 2018July 9, 2018 Nordstrom

Google’s artificial intelligence is moving in as a replacement for low-skilled human labor jobs. Google’s surprisingly natural voice-calling AI may soon be headed to insurance call centers. A report by The Information was picked up and investigated by Engadget. The report showed that an insurance company in the United States has shown interest in Google’s AI tech. The insurance company was not named in either report, but it has expressed interest in AI. The Duplex voice-calling AI from Google would be able to “handle simple and repetitive customer calls” said…

Insurance technology jobs get hotter as AI’s role expands

April 21, 2017April 19, 2017 Julie Campbell

Customers find online self-service features increasingly appealing and the industry is hiring to meet that need. As the industry looks to artificial intelligence (AI) for improved customer service, insurance technology jobs are expanding in number and specialty. The more consumers show a preference for completing tasks online, the greater the need for large and skilled IT, programming and tech development departments. Current trends suggest that AI is a tech the insurance industry expects to be using in the very near future. In fact, a recent Accenture Plc survey suggested that…

Artificial intelligence insurance technology replaces 34 human staff members

January 11, 2017January 9, 2017 Marc

In Japan, an insurance company has laid off a number of people, replacing them with an AI system. In a move that sounds as though it was plucked straight out of a science fiction novel, a Japanese insurer has used AI insurance technology to replace 34 human staff members. The company has started laying off its employees who have been replaced with an artificial intelligence system. The company in question is Fukoku Mutual Life Insurance. The employees were replaced by the insurance technology which is capable of calculating insurance payouts…