The majority of consumers and policyholders are comfortable using the tech for basic questions. Providers from insuretech like Lemonade to established, traditional insurers like Progressive are looking to insurance customer service chatbots to boost the response possible in support of their agents. This technology is being used for low-complexity questions to leave agents open for more complex issues. Progressive has built out its insurance customer service chatbots from a text interaction exclusively over Facebook Messenger, through to a Google assistant conversational experience that is voice activated. That tech is powered…
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