Life insurance customer satisfaction drops as pandemic fears ease

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JD Power survey shows that that annuity customer satisfaction has also dropped for the same reason. Individual life insurance and annuity products have arrived at a customer engagement problem according to a recent JD Power study. The research showed that customer satisfaction with those products drops rapidly after purchase. The JD Power 2022 US Individual Life Insurance Study and the JD Power 2022 US Individual Annuity Study were both released last week and showed that customer satisfaction with both those products begins to drop quite quickly after their purchase. This…

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Life insurance study shows satisfied claimants

life insurance customer satisfaction

The results of a recent study have revealed that 95 percent of the people who have made claims are satisfied. According to the outcome of a recent LIMRA survey, additional services offered by life insurance companies, such as coverage coordination and grief counseling are generating a larger amount of business, boosting recommendations, and are enhancing the positive perception of claimants. The study showed that among the beneficiaries of the policies, the vast majority are quite satisfied with the experience. The LIMRA research indicated that 95 percent of life insurance beneficiaries…

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