Tag: JD Power and Associates

Homeowners insurance customers aren’t pleased with claims handling

Julie Campbell
homeowners Insurance Consumer Satisfaction

A J.D. Power & Associate study recently showed that Nationwide experienced a plummet in satisfaction. The annual J.D. Power & Associates report has now been released and has shown that customer satisfaction has been falling among homeowners insurance customers, particularly when it comes to the way their claims are being handled. Among insurance companies, Nationwide experienced a considerable slip, plunging it into a tie for ninth place. Considering that Nationwide homeowners insurance customer satisfaction had been in third place in 2014 and had risen to second place last year, the…

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Auto insurance claims experience key to customer satisfaction

Julie Campbell
Questionable tow and glass claims run rampant

A new report by J.D. Power has shown that relationships with policyholders can be made or broken in that area. The latest J.D. Power and Associates report, has revealed that a relationship with customers can be made or broken by the way that an auto insurance company handles claims that have been made. This is the first year that this study has been performed by the company to measure customer satisfaction. The report on the research was called the “J.D. Power 2013 Canadian Auto Claims Satisfaction Study”. It looked into…

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Auto insurance customer satisfaction falls in US

Julie Campbell
auto insurance europe

A J.D. Power study has shown that policyholders are not as happy with their insurers as they once were. According to the results of a study that was conducted by J.D. Power and Associates, customer satisfaction with American auto insurance companies has fallen in five different categories within the last year. The research showed that policyholders are not expressing the level of satisfaction that they were in 2012. The areas of auto insurance customer satisfaction that were measured by J.D. Power were in policy offerings, price, interaction, billing and payments,…

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Auto insurance trend shows decrease in consumer shopping

G. Turner
Auto Insurance News

J.D. Power and Associates has reported that among those who are shopping, many will switch. The latest J.D. Power and Associates report has just been issued, revealing that while the percentage of auto insurance customers who are shopping for coverage has dropped to its lowest point in six years, the percentage of those who are checking out what’s available to them will switch insurers in half of the cases. The number of shoppers who are changing their insurers has reached a six year high. The report is called the J.D.…

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Auto insurance customers happier with their coverage

J.D. Power and Associates Award

J.D. Power and Associates study has shown that drivers are more satisfied with their policies. The results of a J.D. Power and Associates survey have just been released, indicating that American drivers are feeling increasing satisfaction with their auto insurance, even following massive storms such as Isaac and Sandy. In fact, the report showed that policyholder satisfaction rose by six points since 2011. This is according to the first data that was released from the 2013 U.S. Auto Claims Satisfaction Study, auto insurance customers are feeling a growing amount of…

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