Millennials are unsatisfied with interaction with homeowners insurance companies

June 8, 2015June 6, 2015 S.Vagus

Insurers are having trouble interacting with Millennials Homeowners insurance companies may be failing to meet consumer expectations when it comes to interaction, according to a new study released by J.D. Power, a global marketing research and information services firm. The study highlights “Gen Y” consumers, typically referred to a Millennials, as having the lowest satisfaction with insurers and their ability to interact with consumers. This demographic typically represents those born in the early 1980s and early 2000s and these people are becoming first-time homeowners and have high expectations of the…

Satisfaction with auto insurance has never been higher in the US

July 11, 2014July 8, 2014 S.Vagus

New study highlights consumer satisfaction in the auto insurance sector Global market research firm J.D. Power has released its latest U.S. Auto Insurance Study. The study highlights many of the trends that have emerged in the country’s auto insurance sector and examines how these trends are affecting the insurance business. This year, the study showed that consumer satisfaction has reached an all-time high, despite the fact that insurance premiums have been on the rise for the past five years. Satisfaction reaches 810 points, highest since annual study was first published…

Insurance news looks good for customer satisfaction this year

June 27, 2014June 24, 2014 Julie Campbell

Auto insurers are enjoying the fact that they are pleasing their policyholders at record levels. J.D. Power is making insurance news with the release of its recent study report which has shown that vehicle owners are quite satisfied with their auto insurers, to the point that this satisfaction level has now reached record breaking levels since 2000. That date is important as it represented the first year that the U.S. Auto Insurance Study was conducted by J.D. Power. Even though the insurance news over the last five years has consistently…