Consumer satisfaction in homeowners insurance sector continues to climb

J.D. Power Report Homeowners Insurance

Report highlights satisfaction among homeowners insurance customers J.D. Power and Associates has released a new study concerning consumer satisfaction in the homeowners insurance market. The study, entitled “J.D. Power and Associates 2013 Property Claims Satisfaction Study,” claims that homeowners insurance customers are more satisfied with their claims when dealing with insurance agents rather than their insurance providers directly. The study also indicates that general satisfaction with the way insurers handle claims continues to rise despite two years of heavy losses due to natural disasters. Satisfaction is off to a good…

Read More

J.D. Power and Associates study shows insurance consumer satisfaction is high after storms of 2011

A new report from J.D. Power and Associates, a global marketing information firm, shows that many consumers have been left happy in the wake of the veritable onslaught of natural disasters in 2011. The firm surveyed 4,200 homeowners insurance customers who had filed claims after these disasters. More than 80% of these consumers responded that they were satisfied with the service they were given and would likely renew their policies with their insurance provider. This comes as something of a surprise for the insurance industry as 2011 was the most…

Read More

Satisfaction with auto insurance claims remains steady regardless of rise in number of claims and repair times

A report released by J.D. Power and Associates, called the 2012 Auto Claims Satisfaction Study – Wave 1, that has shown that despite the fact that there has been a rise in the number of car insurance claims, and it is taking longer for vehicle repairs to be completed, customer satisfaction remained about the same throughout the last quarter of 2011. The number of claims rose as a result of damage from weather, which also meant that repair shops faced a higher-than-normal volume during that last quarter. The average length…

Read More