Insurance news confession by Lloyds reveals surprising flaws

Lloyds insurance news scandal

The company has revealed considerable failures in terms of the way that complaints have been dealt with. A recent insurance news release from Lloyds Banking Group has revealed that it has brought a contract with Deloitte to an end after issues were revealed in the way that the business services firm’s call center had been handling the complaints that were being made by customers regarding the loan policies that had been mis-sold. This announcement was made following another that showed that the contracted phone agents were taught inappropriate procedures. The…

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