Insurance industry claims process is not enough to keep consumers loyal

insurance industry claims

Survey from Accenture highlights the loyalty problem that the insurance industry has The claims process is often the target of criticism within the insurance industry. Consumers typically cite the way their claims are handled for the reason they are unsatisfied with their insurance provider. With thin in mind, many insurance companies take steps to improve their claims process, believing that this will ensure the loyalty of their customers. Even a well orchestrated claims process may not be enough to satisfy consumers, however, according to a new survey from Accenture. Results…

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Insurance industry in Canada facing increase in water damage claims

Canada flood insurance industry

A spokesperson from a nationwide group has released a statement on behalf of insurers to encourage people to do their part. The Insurance Bureau of Canada (IBC), an organization that represents the insurance industry in the country, has made a statement through its Atlantic vice president, Amanda Dean, to help to encourage policyholders to do their part to prevent water damage in an environment that appears to be facing a rapidly growing number of claims. Severe weather appears to be on the rise and natural disasters are becoming more common…

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