Many of these professionals aren’t feeling threatened by artificial intelligence technology. In California, insurance agents have been voicing their concerns over the potential threat artificial intelligence (AI) could have to their jobs. However, in Florida, these professionals seem to feel far more confident that they can offer a great deal that AI cannot. Florida’s property insurance industry has been struggling for several years due to rising risks and costs. “Things are getting better. They are,” said Great Florida Insurance owner Gordon Gillespie, who was among the hundreds of agents at…
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Are you ready to make an insurance claim with voice-calling AI?
Google’s artificial intelligence is moving in as a replacement for low-skilled human labor jobs. Google’s surprisingly natural voice-calling AI may soon be headed to insurance call centers. A report by The Information was picked up and investigated by Engadget. The report showed that an insurance company in the United States has shown interest in Google’s AI tech. The insurance company was not named in either report, but it has expressed interest in AI. The Duplex voice-calling AI from Google would be able to “handle simple and repetitive customer calls” said…
Read MoreInsurance technology jobs get hotter as AI’s role expands
Customers find online self-service features increasingly appealing and the industry is hiring to meet that need. As the industry looks to artificial intelligence (AI) for improved customer service, insurance technology jobs are expanding in number and specialty. The more consumers show a preference for completing tasks online, the greater the need for large and skilled IT, programming and tech development departments. Current trends suggest that AI is a tech the insurance industry expects to be using in the very near future. In fact, a recent Accenture Plc survey suggested that…
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