HIV status of thousands of Aetna insurance customers exposed through mail

aetna insurance customers envelope window

The use of clear windows on envelopes allowed private medical information to be revealed. Thousands of Aetna insurance customers suffered an accidental disclosure of their HIV status. What was essentially a stationary error caused the private medical data of 12,000 policyholders to be openly visible in the mail. The insurance company issued letters to certain clients, in envelopes with clear plastic windows. The envelopes with plastic windows are commonly used by many companies to allow the recipient’s name and address to show through. That way, the mailing information printed on…

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