A new report from J.D. Power and Associates, a global marketing information firm, shows that many consumers have been left happy in the wake of the veritable onslaught of natural disasters in 2011. The firm surveyed 4,200 homeowners insurance customers who had filed claims after these disasters. More than 80% of these consumers responded that they were satisfied with the service they were given and would likely renew their policies with their insurance provider. This comes as something of a surprise for the insurance industry as 2011 was the most…
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Insurance survey shows consumers unclear about what they really have
A new survey from Accenture, a managing and technology services company, has been released. The survey draws upon the experience of 7,000 people across 13 countries regarding their satisfaction with the insurance industry. The worldwide industry has come under a fair amount of scrutiny recently for glorifying insurance policies that are far less than what they claim to be. Accenture’s survey reveals major gaps between what customers expect to receive from insurers and what they are actually getting. According to the survey, 84% of respondents said that they were satisfied…
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