The insurance industry is broadly investing in chatbots

Insurance Industry - Chatbot

Insurers are looking for new ways to improve their customer experience amidst a hiring shortage. The insurance industry worldwide is investing in AI-powered insurance chatbots to help boost the customer experience they can provide, even as they face their largest ever hiring shortage. Inflation, rising interest rates and greater global economic pressures have increased the drive insurers have to look at alternative opportunities to keep their customers this year. Many consumers find that it is preferable to interact with chatbots for completing many tasks. According to 2019 data (the most…

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Handy Tips and Tricks to Improve Your Customer Service

Customer service – you can’t put a price on how important it is. These days, customer service can make or break a company. If customers aren’t happy with the service they receive, they’ll immediately jump online and give you a one-star review, which then harms your brand reputation. So, let’s think about your company’s customer service levels for a second. Without making too strong of an assumption, there’s probably room for improvement, right? After all, no business is perfect – even the likes of Apple and Microsoft are continuously training…

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