Coronavirus auto insurance discounts may harm customer loyalty instead of helping

Coronavirus auto insurance discounts - Man Looking at Computer Thinking

J.D. Power data shows that the refunds and credits are increasing a policyholder’s odds of switching. Across the country, insurers are offering their various versions of coronavirus auto insurance discounts. These are meant to help make sure policyholders aren’t paying more than what their risk level justifies as many people drive far less than they usually would. A new J.D. Power study indicates that providing this savings is making customers more prone to leaving. The study showed that the coronavirus auto insurance discounts are not improving customer loyalty. In fact,…

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Auto insurance rates getting more expensive, says J.D. Power

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The firm’s 2017 U.S. Auto Insurance Study revealed that more than 1 in 4 drivers is paying more. J.D. Power released its 2017 U.S. Auto Insurance Study showing that auto insurance rates are headed skyward for a quarter of Americans this year. This came with the not-too-surprising news that drivers are less satisfied with their car insurance companies than they were previously. The car insurance rates are having a direct impact on how satisfied Americans are with their insurers. The J.D. Power study this year found that 26 percent of…

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Auto insurance company websites are a big fail, say consumers

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A recent J.D. Power survey showed that customers aren’t satisfied with the sites run by their insurers. As a whole, the customer satisfaction level a customer feels from his or her auto insurance company has actually been quite strong, according to a J.D. Power survey. However, that feeling doesn’t necessarily carry over to the experience provided by the websites of those insurers. Only slightly more than one half of all auto insurance customers have said they “definitely will” return to the site. Considering the number of people who use websites…

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Auto insurance is improving its customer satisfaction

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A recent report from J.D. Power has shown that this sector of the industry is making consumers happy. According to a the results of a recently released study conducted by J.D. Power, auto insurance companies are continuing to provide an increasing level of customer satisfaction throughout the claims process. This was revealed within the “J.D. Power 2014 U.S. Auto Claims Satisfaction Study.” This study is conducted in order to measure the satisfaction level that consumers feel with respect to their auto insurance company after they have had to make a…

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Auto insurance customer satisfaction falls in US

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A J.D. Power study has shown that policyholders are not as happy with their insurers as they once were. According to the results of a study that was conducted by J.D. Power and Associates, customer satisfaction with American auto insurance companies has fallen in five different categories within the last year. The research showed that policyholders are not expressing the level of satisfaction that they were in 2012. The areas of auto insurance customer satisfaction that were measured by J.D. Power were in policy offerings, price, interaction, billing and payments,…

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Auto insurance customers happier with their coverage

J.D. Power and Associates Award

J.D. Power and Associates study has shown that drivers are more satisfied with their policies. The results of a J.D. Power and Associates survey have just been released, indicating that American drivers are feeling increasing satisfaction with their auto insurance, even following massive storms such as Isaac and Sandy. In fact, the report showed that policyholder satisfaction rose by six points since 2011. This is according to the first data that was released from the 2013 U.S. Auto Claims Satisfaction Study, auto insurance customers are feeling a growing amount of…

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Auto insurance costs are rising, but Americans are happier with their coverage

Auto insurance Satisfaction rates

J.D. Power and Associates have found that despite the price, satisfaction is high. The results of a new J.D. Power and Associates study have been released, showing that while Americans are paying more for their auto insurance policies, their satisfaction levels with the companies that are covering them have risen. This is good news for an industry that will be facing tremendous claims from Hurricane Sandy. These results were from the 2012 U.S. Auto Claims Satisfaction Study conducted by J.D. Power and Associates. It has indicated that while out of…

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