Consumer groups call for higher auto insurance rebates in the US

Auto insurance rebates - Driving

The Consumer Federation of America and Center for Economic Justice say insurers aren’t doing enough. The Consumer Federation of America (CFA) and the Center for Economic Justice (CEJ) have recalculated their figures for insurers and say auto insurance rebates are not large enough. Some insurers have issued discounts and credits to policyholders in the face of COVID-19. However, the CFA and CEJ have concluded that some of the largest insurers have fallen short of fairness in the auto insurance rebates they’ve issued in the United States. Both consumer groups calculated…

Read More

Geico to offer $2.5 billion in auto insurance credits due to coronavirus stay-at-home orders

Auto insurance credits - person riding motorcycle

The car insurer announced that it would be offering these discounts to motorcycle and vehicle policyholders. Geico announced this week that it would offer about $2.5 billion in auto insurance credits. The offers will go out to 19 million vehicle and motorcycle policyholders whose policies will renew between April 7 and October 7, 2020. The announcement was made by the car insurer in a published statement as well as in a tweet. The statement explained that Geico customers don’t need to take any additional action to take advantage of the…

Read More

Auto insurance companies aren’t keeping customers happy

auto insurance rates companies customer satisfaction

A new J.D. Power survey revealed a drop in overall customer satisfaction within this market. J.D. Power has now released its report on customer satisfaction through auto insurance companies. What the J.D. Power 2016 U.S. Auto Insurance Study revealed was that customers aren’t as happy with insurers. The overall satisfaction customers feel is on the decline. This study measures customer satisfaction through the use of a 1,000 point scale broken down into 5 factors. These five factors – in order of importance – are: Interaction, Policy Offerings, Price, and Billing…

Read More