A new report by J.D. Power has shown that relationships with policyholders can be made or broken in that area. The latest J.D. Power and Associates report, has revealed that a relationship with customers can be made or broken by the way that an auto insurance company handles claims that have been made. This is the first year that this study has been performed by the company to measure customer satisfaction. The report on the research was called the “J.D. Power 2013 Canadian Auto Claims Satisfaction Study”. It looked into…
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