Live Insurance News

Car insurance company fails to use Facebook to learn about potential customers

November 3, 2016November 2, 2016 Logan B.

The social network has stopped a U.K. insurer from using people’s posts as a part of rate calculations. Facebook is now blocking U.K. car insurance company, Admiral Insurance, from being able to use customer posts as a part of their premiums calculations. The insurer intended to look at everything from the use of superlatives (for example, “never”), to the frequency of use of exclamation points and even the length of posts to decide a customer’s rate. That said, Facebook was quick to stop the auto insurance company before it could…

Auto insurance company websites are a big fail, say consumers

May 24, 2016May 21, 2016 Logan B.

A recent J.D. Power survey showed that customers aren’t satisfied with the sites run by their insurers. As a whole, the customer satisfaction level a customer feels from his or her auto insurance company has actually been quite strong, according to a J.D. Power survey. However, that feeling doesn’t necessarily carry over to the experience provided by the websites of those insurers. Only slightly more than one half of all auto insurance customers have said they “definitely will” return to the site. Considering the number of people who use websites…

Safety ranking for auto insurance sees better scores in vehicles made in Japan

December 15, 2015December 12, 2015 Julie Campbell

Japanese automakers have taken the top spots for safety vehicles throughout the 2016 model year ranks. The Insurance Institute for Highway Safety (IIHS) has now revealed information that is extremely handy to consumers and auto insurance companies, alike, and has stated that there were 48 vehicles from the 2016 model year that earned the “Top Safety Pick Plus” highest possible rating. This is a considerable improvement over the figure from 2015, when only 33 vehicles received the top rating. The three automakers that earned the highest number of “Top Safety…

The average auto insurance customer hasn’t switched companies since 2003

July 22, 2015July 21, 2015 Julie Campbell

According to recent research, one in every three drivers has not shopped around at all for a policy. A recent study was conducted by insuranceQuotes.com, which has now issued its results in a report that showed that the average American driver hasn’t changed the auto insurance provider covering their vehicle in over a decade. In fact, the average length of time since the last change in insurance companies was 12 years, said the report. Furthermore, about one quarter of all drivers have been sticking with the same auto insurance company…

Loyalty may mean consumers are paying more for auto insurance coverage

July 1, 2015June 30, 2015 Marc

Consumers could find less expensive coverage if they switch carriers Loyalty may be costing drivers in terms of auto insurance premiums. Many consumers opt to stay with their insurance provider because they are provided with certain benefits, such as credit toward insurance payments or discounts on other services. This loyalty may not be as beneficial to consumers as they believe, however, and they could find less expensive auto insurance coverage by switching to another insurer, and this may be a greater benefit than the loyalty rewards they are receiving from…

Google is stepping into auto insurance sales

January 12, 2015January 10, 2015 Julie Campbell

The internet giant intends to begin selling policies for vehicle coverage in the United States market. According to a statement recently made by an analyst, Google Inc. has intentions to make its way into the American auto insurance market with a website that will give people across the United States the opportunity to compare policies and buy coverage. This is only the latest step in a broader effort that the company to make its way into the U.S. automotive industry. The internet search giant is going to be creating a…

Auto insurance pricing “scheme” warning issued by Consumer Federation

September 10, 2014September 10, 2014 G. Turner

A leading consumer advocate is cautioning Americans regarding the importance of shopping around. Many American drivers have held a policy with the same auto insurance company for many years and while they know that they would likely be able to save a little bit on premiums by shopping around, they often remain loyal to the same company for one reason or another. The Consumer Federation of America has warned that there is a high price that can come with loyalty. According to the alert that was recently issued by the…