A report released by J.D. Power and Associates, called the 2012 Auto Claims Satisfaction Study – Wave 1, that has shown that despite the fact that there has been a rise in the number of car insurance claims, and it is taking longer for vehicle repairs to be completed, customer satisfaction remained about the same throughout the last quarter of 2011. The number of claims rose as a result of damage from weather, which also meant that repair shops faced a higher-than-normal volume during that last quarter. The average length…
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Customers who have made total auto claims are becoming less satisfied with their insurers
The 2011 U.S. Auto Claims Satisfaction Study performed by J.D. Power and Associates has shown that insurance customers who make claims for a total vehicle loss are significantly less likely to be satisfied with the experience provided by their insurer than those who make claims for a vehicle that can be repaired. On a scale of 1,000 points, satisfaction received an average rating of 811 among customers who made a claim on a total loss, which was 42 points lower than the average rating among customers who had a repairable…
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