Allstate Insurance announces Vice Chair Don Civgin retirement

Allstate Insurance - Retirement Announcement

The insurer simultaneously announced that it would be undergoing a change in its senior leadership. Allstate Insurance has announced the retirement of Vice Chair and CEO of Protection Products and Services Don Civgin. This decision to retire followed a “distinguished 13-year career,” with the insurer, according to a recent news release. Cigvin first came to the company in 2008, at which time he was the Chief Financial Officer. From that time, Civgin moved up in Allstate Insurance, becoming the President and CEO of Allstate Financial in 2012. In 2019, he…

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CEO Tom Wilson wants more Allstate independent agents but not “human modems”

Allstate Independent Agents - person providing customer service

The insurer’s chief exec seeks to purchase more independent agencies to build on newly acquired business. According to Chief Executive Office Tom Wilson, the insurance company is seeking more Allstate independent agents, according to a recent Reuters report. The plan is to build on the business the insurer acquired when it took on National General. That said, the Allstate independent agents the insurance company is seeking are those who will be able to hold in depth discussions with customers. The plan isn’t simply to hire people for data entry to…

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Allstate auto insurance market share tanking at fastest pace in 20 years

Allstate auto insurance market share - down arrow

This slip has occurred despite the priority the insurer has placed on growth and gains in this category. Top priority was given to the Allstate auto insurance market share last year, but despite its efforts, 2020 caused the company to see sizable growth rate reductions. In fact, the insurer saw the lowest policy renewal rates it has experienced since at least 2001. One of the factors having the hardest impact on the Allstate auto insurance market share last year was the sudden price competition driven by the 2020 COVID-19 pandemic…

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Court rules in favor of Allstate in defamation lawsuit but still demands $4 million compensation

Defamation lawsuit - gavel - dollar sign

Despite the fact that the insurer was in its rights to fire a broker last year, it must still pay punitive damages. A California appellate court ruled that Allstate Insurance Co was within its rights to terminate Michael A. Tilkey’s employment as a broker in 2019, in a defamation lawsuit. Tilkey pleaded guilty to disorderly conduct and was let go from his $200,000 per year job. That said, despite the fact that the court ruled in favor of the insurance company in this defamation lawsuit, the insurer was still required…

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Allstate agent commissions and insurance advertising comprise top growth plan focus

Allstate agent commissions - Allstate Insurance Businessv

The insurer first disclosed its Transformative Growth Plan at the end of 2019. Two primary components of the Transformative Growth Plan unveiled in December 2019 include Allstate agent commissions as well as the company’s insurance advertising. The plan is meant to completely overhaul the insurer’s strategy toward business, efficiency and expenses. The insurance company’s plan includes details regarding the changes it is making to how it does business, how it is increasing its efficiency and cutting its expenses. Thomas Wilson, the insurer’s chairperson, president and C.E.O. discussed the plan during…

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Allstate insurance analytics prepare for anticipated transportation industry changes

Insurance analytics - Cars in Rush Hour

The insurer has gone all-in to work the data ahead of widespread expected automotive changes. Allstate has gone for it with the development of an insurance analytics company. The goal is to use it to be prepared for a massive overhaul of the transportation that it anticipates in the not-too-distant future. Roadways have become very dangerous as they are increasingly used and congested at all times. A recent Forbes report focused on an interview with Gary Hallgren, the president of Arity, a company Allstate created in 2016 in order to…

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Allstate insurance agents push back against insurer call center plans

Allstate insurance agents - Call Center

The insurer’s sales force views this move as an expensive burden despite promised benefits. Allstate insurance agents have been expressing their discontent with the insurer’s decision to create customer call centers. The agents say it is an expensive burden but the insurer calls it an improvement in efficiency. Tom Wilson, Allstate CEO, explained that the insurance company is currently shifting service tasks from its agents into a centralized system. This is “because we can do it cheaper, better, faster.” This level of discontent among Allstate insurance agents is a rare…

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