Innovative QR Code Campaign by NRMA Insurance Engages Consumers and Highlights Unique Coverage Benefits
NRMA Insurance has launched its latest campaign, which uses QR code technology to help engage mobile device using consumers and encourage them to learn more about the car coverage products available from the insurer.
The campaign is running in Australia, with a barcode posted on bus shelter ads, such as the one located in Sydney just outside the Wynyard Station. The shelter itself has been fitted with stereo speakers, which are connected to the use of the QR codes when they are scanned. When the public scans the QR code and selects a track, it is played over the speakers.
The marketing campaign NRMA Insurance has created is meant to illustrate the point that this insurer, unlike other auto coverage carriers, covers additional elements such as custom sound systems that have been installed into a vehicle.
The QR code automatically redirects individuals who scan it to a Facebook “like” page for the NRMA Insurance company, and allows those mobile device users to download a special app that allows them to choose a track that will play live within that bus shelter.
Some consumers were concerned that geolocation may have been applied to the app, but it was tested from several miles away and the app still played the selected tracks back in the bus shelter. Though this would come as a relief to some consumers who are worried about privacy issues due to geolocation strategies, others wonder why the technology was not applied to the campaign in order to localize the experience.
Update: QR Codes Gaining Traction in Insurance Industry Amid the Pandemic
In the wake of the COVID-19 pandemic, the use of QR codes has seen a remarkable resurgence. This technology, which was once on the brink of obsolescence, has become increasingly popular due to its contactless utility and ease of use with smartphones.
The surge in QR code usage is not confined to NRMA Insurance. More insurance companies are leveraging this technology in their insurance marketing strategies, driven by the need for contactless interactions during the pandemic. Forbes reports that the pandemic has saved QR codes from extinction. QR code usage reportedly increased 25x as lockdown restrictions eased.
eMarketer noted a significant increase in QR code usage in 2020 due to the coronavirus pandemic. Approximately 100 million American adults, or 40% of the population, scanned at least one QR code per year. This shift has made QR codes a vital tool in the digital transformation brought about by the pandemic, enabling consumers to share and exchange information seamlessly.
As we continue to adapt to the new normal, it is clear that QR codes will play an increasingly important role in how insurance companies engage with consumers.
