USAA’s Big Move
UPDATED ARTICLE – USAA is making waves in Chesapeake, Virginia, with a major transformation underway. They’re completely renovating an existing 200,000-square-foot building to create a cutting-edge office space that will bring over 500 jobs to the area. The revamped facility will feature a state-of-the-art claims training center, fitness amenities, and even on-site dining. Fancy, right? Construction starts in 2026, but they’re already hiring to match their soaring membership. (They added over 1 million members last year!)
But here’s the real story. It’s not just about USAA. It’s about where the entire insurance industry is heading. Spoiler alert—it’s growing and transforming fast.
What’s the Deal with the Insurance Job Market?
The insurance industry is showing steady growth. Sure, some might think insurance is slow-moving, but they’d be wrong. The job market is heating up. Employment in this sector is set to grow by 0.58% in 2025. That small number? It adds up, with life and health insurance jobs expected to jump 1.49%.
And roles in property and casualty insurance, like the kind USAA works in? They’re growing too, though at a smaller rate of 0.26%. It’s not an overnight change, but it’s steady—the kind of slow burn that counts.
A Talent War
But here’s the catch. Companies like USAA are battling for the best talent. Why? Because there aren’t enough skilled workers to go around. Some blame it on an aging workforce. Others say it’s bad marketing—insurance isn’t always seen as a “cool” career choice.
Here’s a wild stat for you: 66% of employers don’t actually have a strong employee value proposition. Translation? Many companies struggle to make their jobs appealing. Not USAA, though. That brand-new office screams, “We’re investing in you.”
Why Do People Leave?
60% of insurance workers said they plan to job-hop in the next 12 months. Frustrated much? Workers point to lack of raises, grueling workloads, and, honestly, just feeling like a cog in a machine. One person even said, “My salary hasn’t budged in five years.” Ouch.
Will USAA’s new setup fix that? It might. The collaborative workspaces and modern facilities they’re rolling out could act as a talent magnet. No slogging through ten-year-old cubicles here.
Tech Is Changing the Game
Technology is also reshaping the industry in crazy ways. Companies are all over automation and AI for claims processing, risk modeling, you name it. Want to work on cutting-edge tech while slashing hours off mundane tasks? Insurance could be your dream.
And get this—embedded insurance (think buying insurance right at checkout) is expected to hit $722 billion in premiums globally by 2030. Jobs tied to these innovations? A goldmine.
You’ve probably heard about AI taking jobs. But what’s less talked about is how it creates roles too. Insurers need talent to implement these tools and support teams to use them properly. USAA’s claims training center likely isn’t just about handling cases—it’s probably about integrating tech smarter and training staff to work alongside AI.
What Does This Mean for You?
Considering industry jobs? USAA and their latest expansion show what’s possible. The insurance field is buzzing with opportunities, particularly if you’ve got skills in tech, customer service, or analytics. Not to mention, benefits are improving too. Employers know they’ve gotta compete for stellar talent.
Growth isn’t stopping here. The industry’s adapting to changes like climate risks, evolving customer needs, and an aging population. Companies like USAA, willing to expand and innovate, are paving the way forward.
Final Thoughts
USAA’s expansion isn’t just a win for Chesapeake. It’s a sign of where the insurance industry is heading—bigger, tech-driven, and, dare we say, cooler. If you’re thinking about jumping into this world, now’s the time. Why not you? Why not now?