Digital Integration Hubs: Bringing customer service up to speed in the insurance sector

digital integration hubs insurance

When consumers request information, submit a query or make a claim with an insurer… there are a number of processes which take place behind the scenes before a conclusion is reached. However, with retailers and other services providing ever faster responses, whether online or on the phone, there is increasing pressure on insurance businesses to speed up these processes and meet the expectations of the modern customer. Now accustomed to finding what they need in a few clicks of a button, customers may simply switch to a competitor if they…

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Washington Insurance Commissioner Kreidler fines Starbucks insurer $24 million

Washington Insurance Commissioner - Starbucks Coffee Shop

The state commissioner ordered the coffee chain’s insurer to pay taxes, penalties and interest. Washington Insurance Commissioner Mike Kreidler ordered a Starbucks owned insurer to pay almost $24 million in fines. The insurance company is required to pay the total amount in taxes, penalties and interest. The full amount of the fine is the result of Starbucks’ insurer’s alleged unauthorised insurance sales. If, when all is said and done, Starbucks is required to pay the complete amount the Washington Insurance Commissioner, it would approach $24 million. This would be the…

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