Tag: USAA

Drones may be coming to the insurance industry

Marc
Insurance industry standards and technology

California insurer wants to use drones to expedite the claims process after natural disasters An insurance company operating in California wants to use unmanned aircraft to speed up the claims process associated with natural disasters. In the wake of a natural disasters, such as a major flood or earthquake, insurers often deploy claims adjusters to help policyholders file claims. This can be a time consuming process, depending on the severity of the disaster, and the longer the claims process takes, the more money an insurer is spending on the matter.…

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The Most Comprehensive Insurance Telematics Conference & Exhibition

Guest Author
insurance industry news

Telematics Update: 60+ Insurers including Progressive, Allstate, USAA and Liberty Mutual Already Confirmed to Attend Insurance Telematics USA 2013 Telematics Update has announced that with a month until the Insurance Telematics USA 2013 Conference (4-5 Sept, Chicago), 67 underwriters, pricing, marketing and product directors from leading insurance companies such as American Family, Farmers, State Farm and USAA have already signed-up to attend. Over the past 13 years, Telematics Update has built an in-depth knowledge on all things telematics, focusing on how these technologies can be utilized by the insurance space.…

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Satmetrix benchmark study reveals loyalty leaders in American insurance industry

Julie Campbell

Net Promoter software company, Satmetrix, which is the customer experience program marketplace leader, has released its 2012 Net Promoter Industry Benchmarks for 22 different industries, including the insurance sector. As a whole, the study was broader than it has been in previous years, involving the participation of over 30,000 American consumers who provided their rating feedback about over 200 brands across the various industries. The benchmarks that it creates are based upon the survey responses from consumers across the United States who rated their various experiences with the top brands…

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AUTO INSURANCE COMPETITION A BIG SUCCESS IN BAY STATE

Guest Author

Trade Group Hails Report by National Insurance Regulator Group PRESS RELEASE, BOSTON:“The verdict is in and it is remarkable: Since the introduction of competition, consumers in Massachusetts have seen their auto insurance rates decline by the most of any state in the nation,” said James T. Harrington, the Executive Director of the Massachusetts Insurance Federation (MIF.) “Polling has been clear that competition is very popular with Massachusetts consumers but now we know, too, that industry regulators throughout the country agree that the remarkable decrease by an average 12.7% for auto…

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Research reveals ratings for insurance company customer satisfaction

Marc

The results of a new national study by Insure.com has revealed how satisfied customers feel with the coverage and service they are receiving from some of the largest home, health, auto, and life insurers in the country. The company simultaneously released a new tool called Best Insurance Companies, which gives consumers the ability to compare their own insurer with the satisfaction levels achieved by other major insurance companies. Consumers can discover the satisfaction ratings in five different categories: • Value for cost of premiums • Customer service • Percentage of…

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