Tag: us auto insurance

The pandemic hasn’t stopped auto insurance claims satisfaction from rising

H. Cutner
Auto insurance claims satisfaction - Woman smiling in car

Consumers continue to be increasingly pleased with the quality of their experience, says JD Power. The pandemic hasn’t stopped steady improvements in auto insurance claims satisfaction from continuing this year. In fact, the reduced number of filings may have contributed to this trend. Fewer claims have given insurers the opportunity to fine tune their customer service. As a result, insurers are able to provide higher quality claims service, leading to improved auto insurance claims satisfaction among customers. The J.D. Power 2020 U.S. Auto Claims Satisfaction Study recorded a 22 percent…

Read More

Auto insurance websites are more important to customer experience than agents

Logan B.
Auto insurance websites - people showing interest in website

A new J.D. Power study showed that insurer digital experiences now lead in satisfaction importance. The J.D. Power 2020 U.S. Auto Insurance Study released last week revealed that auto insurance websites have become more important to the customer experience than human agents for the first time. This was the first time in the 21-year life of the study that digital came out on top. The study found that auto insurance websites had a bigger impact on customer satisfaction than human agents. This suggests that if insurers want to score the…

Read More

Will State Farm lose its US auto insurance dominance to Geico?

Julie Campbell
US Auto insurance - Hands and car

If current trends continue, the United States will have a new top vehicle insurer by 2022. For decades, State Farm has held onto the top spot among US auto insurance companies. That said, if recent trends keep up as they have been, it won’t be long before it loses its crown to a much younger rival. State farm has suffered business losses as a result of several steep rate hikes in recent years. The leader in US auto insurance has suffered steep losses after a spectrum of notably large rate…

Read More

Top US cities for speeding tickets identified in recent report

G. Turner
Speeding tickets - Fast Car

A new Insurify study revealed the top 20 cities across the country where speeders tend to drive. Driving over the speed limit is far from a rare occurrence in most cities, but new data regarding speeding tickets has pointed to the cities where it happens most. There isn’t a driver on the road who hasn’t seen another vehicle go zipping by above the marked limit. The Insurify study didn’t take into account the reason for the excessive speed. That data was not available for analysis. The recipients of the speeding…

Read More

Porsche auto insurance rolling out in two states

G. Turner
Porsche auto insurance - Porsche logo

Some of the automaker’s customers now have the opportunity to purchase coverage directly. Illinois and Oregon luxury car drivers will be able to cover their vehicles with Porsche auto insurance. The automaker has announced the launch of its new policies to cover customers driving its vehicles. The car insurance is initially launching in two states for vehicles manufactured after 1981. The Porsche auto insurance policy will be available to owners with vehicles made in 1981 or after. It will be a mileage-based coverage for vehicles based in Illinois and Oregon…

Read More