Insurance agents and brokers are falling behind when it comes to meeting consumer expectations The insurance industry may be having a problem with providing consumers with a favorable experience, according to a report from Market Insight Group and Applied Systems. The report shows that independent insurance agents and brokers are failing to provide their clients with an experience that they have come to expect, which is leading to a disconnect between consumers and the insurance industry. A poor experience could lead consumers to seek coverage from other companies. Report highlights…
Read MoreInsurance industry may not be living up to expectations
