Mobile insurance claims

Mobile insurance claims are taking a while to catch on with consumers

J.D. Power data shows insurer apps aren’t rapidly taking off among policyholders filing for payments. Mobile insurance claims aren’t very popular among policyholders, says J.D.…

auto insurance rates companies customer satisfaction

Auto insurance rates getting more expensive, says J.D. Power

The firm’s 2017 U.S. Auto Insurance Study revealed that more than 1 in 4 drivers is paying more. J.D. Power released its 2017 U.S. Auto…

Car mechanic auto insurance claims

Auto insurance claims still need human participation, J.D. Power

According to a recent customer satisfaction study, consumers love tech but still need human interaction. While consumers may love technology for many interactions, auto insurance…

auto insurance rates companies customer satisfaction

Auto insurance companies aren’t keeping customers happy

A new J.D. Power survey revealed a drop in overall customer satisfaction within this market. J.D. Power has now released its report on customer satisfaction…

mobile car auto insurance company

Auto insurance company websites are a big fail, say consumers

A recent J.D. Power survey showed that customers aren’t satisfied with the sites run by their insurers. As a whole, the customer satisfaction level a…

residential homeowners insurance news

Homeowners insurance is falling short of impressing Millennials

Renters coverage has also not managed to satisfy the expectations of this important demographic. The Millennial generation, which currently makes up the largest demographic in…