Are you ready to make an insurance claim with voice-calling AI?

Voice-calling AI - Woman and Robot

Google’s artificial intelligence is moving in as a replacement for low-skilled human labor jobs. Google’s surprisingly natural voice-calling AI may soon be headed to insurance call centers. A report by The Information was picked up and investigated by Engadget. The report showed that an insurance company in the United States has shown interest in Google’s AI tech. The insurance company was not named in either report, but it has expressed interest in AI. The Duplex voice-calling AI from Google would be able to “handle simple and repetitive customer calls” said…

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Insurance drone use spikes as hurricane season gets rolling

Insurance Drone Use - Drone

With each new season of potential natural disasters comes a much larger investment in this tech. Insurance drone use has been taking off – so to speak – with each new hurricane season. This year has been no exception. Every year, the tech proves itself in terms of improved safety for claims adjusters while simultaneously lowering costs. Insurance companies need to carefully plan their reactions to natural disasters for speed and reliability. When a hurricane happens, insurance companies need to move quickly. This requires substantial planning as well as tech…

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Allstate pay per mile insurance rolls out for New Jersey drivers

Pay per mile insurance - Speedometer - Miles

The Milewise program makes it possible for low-mileage drivers to pay based on their usage. New Jersey drivers now have a new pay per mile insurance policy available from Allstate. The auto insurance company has rolled out Milewise in the state. This insurance policy is designed to appeal to drivers who don’t go very far in their vehicles. The Allstate Milewise pay per mile insurance policy allows drivers to reduce their coverage expenses by driving less. The less these motorists use their vehicles, and the shorter the distances they travel,…

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Allstate artificial intelligence brings customer support to a new level

Allstate Artificial Intelligence - AI - Brain - Think - Technology

The insurer is using the Amelia AI tool from IPsoft to provide its U.S. call center teams with assistance. Amelia, the new Allstate artificial intelligence tech, has joined the insurer’s customer support teams across the United States. The AI tech involves the use of a cutting edge platform from IPsoft, a New York based tech company. Amelia now uses her AI platform to assist call center staff members in boosting their customer experience. The Allstate artificial intelligence platform was initially deployed as a test in September 2017. Before and since…

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Allianz token in testing for internal money transfers

Allianz Token - Blockchain - Digital Currency

The insurance giant is trying a new blockchain-based internal token to overcome funds transfer challenges. A new Allianz token is being tested by the insurance giant for moving money among its global affiliates. The concept used blockchain tech to allow the company’s worldwide locations to exchange money without currency conversions among other challenges. Allianz is using this token to get past a number of costs and inefficiencies related to international funds transfers. The Allianz token is meant to be used only within the company itself. It is not launching a…

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Humana and UnitedHealth launch insurance company blockchain pilot

Insurance company blockchain Pilot Launched by Humana and UntiedHealth

The massive American insurers have announced their test to improve healthcare data quality. Two of the largest insurers in the United States have come together to launch an insurance company blockchain pilot. The purpose is to be able to improve the quality of healthcare data. This technology could provide a considerable opportunity for data analytics for health insurers. Humana and UnitedHealth Group are traditionally competitors in the health insurance industry. However, they are working together in this insurance company blockchain pilot program. They are partnered with Quest Diagnostics and MultiPlan…

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Insurance company technology not yet ready for IoT data use, study

Insurance company technology -Technology News On Apple Ipad Air

LexisNexis Risk Solutions released a report on some of its latest research showing the insurer struggle with new tech. A new LexisNexis Risk Solutions insurance company technology study shoes that insurers aren’t sure what to do with the IoT. The report revealed that insurance companies know the Internet of Things is important. However, they don’t know how to use it for data collection and other purposes. Even though it seems as though the IoT could be the insurance industry’s best tool, it still baffles. IoT could potentially become highly effective…

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Mobile insurance claims are taking a while to catch on with consumers

Mobile insurance claims

J.D. Power data shows insurer apps aren’t rapidly taking off among policyholders filing for payments. Mobile insurance claims aren’t very popular among policyholders, says J.D. Power data. Even though auto insurance companies across the country have launched massive advertising campaigns, consumers are still slow to adopt the tech. As much as mobile insurance apps are being used more frequently, that isn’t the case for making claims. J.D. Power released its 2017 U.S. Auto Claims Satisfaction Study. Within it, the firm indicated that the slow adoption of mobile insurance claims technology…

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Life insurance medical exam may soon be a thing of the past

Life Insurance medical exam

Technology and data services may soon provide an accurate and cost-effective replacement to health tests. A life insurance medical exam is often one of the most dreaded parts of applying for that type of coverage. That said, as systems and data continue to improve, this requirement may not be needed for much longer. This could mean that the added need for blood and urine samples, weigh-ins and blood pressure checks may stop. The reason is that the information obtained through a life insurance medical exam may be replaced by technology…

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Insurance company drones are a common part of the claims experience

insurance company drones aerial

These small pieces of equipment make it faster and safer for adjusters to create their estimates. To an increasing degree, adjusters are using insurance company drones to help them to assess the damage in routine claims processes. These gadgets let adjusters check out rooftops, and other difficult to reach areas without having to risk climbing up on a ladder or checking into parts of properties that have sustained damage from weather or other unexpected events. While this was once a rare practice, using drones for insurance claims assessments is becoming…

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